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Data Center Technician

2 months ago

Old Toronto, Canada eStruxture Data Centers Full time

We host the data. We provide the connections. We protect the information.

eStruxture is Canada's largest, award-winning data center services provider. Many of the world's top companies trust us to provide best-in-class colocation services. Our solutions are designed to give customers more: more locations, more capacity, and more connections that enable them to run modern, demanding enterprise applications, and offer their business the control to rapidly scale in response to unpredictable changes in business processes.

Everything starts with our dedicated and talented team. Our data centers help our customers improve network connectivity, redundancy, and uptime, scale up or down, increase cost savings, and provide a high level of physical security. This would be unachievable without the people of eStruxture.

Tell me about the job

The Data Center Technician is responsible for the daily operations and maintenance of the data center and supporting facility. Responsibilities range from installation of cabinets, equipment, cages and cross-connects, performing remote hands requests, and performing or overseeing maintenance of all critical infrastructure equipment.

Duties and Responsibilities

Responsibilities

You may perform other related duties to meet the ongoing needs of the organization and as such the below duties and responsibilities include but are not limited to:

  • Provide timely response to all internal and external technical requests
  • Follow/maintain procedural and technical documentation to ensure accuracy
  • Escalate events and tickets appropriately, following defined procedures
  • Participate in projects as required
  • Actively participate in BU training initiatives
  • Work directly and remotely with the customer and eStruxture support staff to identify, troubleshoot, and isolate technical issues for resolution
  • Customer provisioning, such as cabinet, power, and connectivity setup with adherence to SLAs and SLOs
  • Sales order validation and correction and quality assurance
  • Compliance with relevant SSAE 18, ISO and PCI controls
  • Utilize custom monitoring software and internal ticketing system to provide internal/external customer support
  • Manage access to the Data Center to prevent unauthorized access; sign in/out contractors and visitors
  • Maintain the data center, ensuring it is organized, clean, and efficient
  • Provide support to the Infrastructure team by monitoring, BAS controls and reporting on Data Center infrastructure
  • Understanding of fire panel, UPS bypass procedures including kirk-key system
  • Monitor servers for hardware and software alerts to ensure a high level of data integrity and availability
  • Assist in planning and general maintenance of systems in the Data Center facilities
  • Troubleshoot and Test of faulty network wiring and coordinating repair
  • Perform professional services such as reboot of servers, restarting services/processes, basic configuration, administration of operating systems for external and internal customers
  • Support in the day-to-day operations in the Data Center facility by performing daily walk throughs, cleaning, sanitizing, sweeping, mopping, miscellaneous building maintenance, such as painting, and all other duties as assigned by the local Data Center Manager.
Working Conditions

On occasion, the candidate may have to work with challenging clients, work on shifts longer than the standard 8 hour shift, work evenings, nights, or weekends. This role is situated in a high-rise building; the Data Center technician must be able to climb up to 29 flights of stairs in the event of an elevator outage and must be able to periodically support two sites that are approximately 500m in distance from each other on foot. Some shifts may require the employee to work without direct onsite supervision. This is a fast-paced environment and you must be able to multi-task and prioritize.

Education/Certification/Experience
  • Minimum of 2+ years in a Data Center Environment, Industry technical certifications or equivalent technology background
  • Experience and understanding of electrical, mechanical, and life safety systems (fire detection, suppression, etc.)
  • Experience and understanding of the Enwave CW Loop, heat exchangers, and pumping stations
  • Minimum 2 years’ experience working with McQuay chiller systems, APC Uniflair systems & with Caterpillar generator systems
  • Electrical certifications*
  • Any designation for the above would be considered as an asset
Technical Skills/Knowledge
  • Expert working knowledge of copper (UTP, Cat5e, Cat6, Cat6a) and fiber optic media types (MMF, SMF), industry standards and applications, adhering to best practice
  • Possess functional knowledge of UPS systems, electrical fundamentals, HVAC systems and mechanical fundamentals
  • Possess functional knowledge of BAS, BMS, and CMMS systems
  • Knowledge of commonly used concepts and practices related to mechanical and electrical systems
  • Must understand hot-aisle containment concepts
  • Must understand and have experience with over-head cooling systems
  • Working knowledge of VESDA systems and of DELTA controls systems (BMS)
Security for our team

All offers are contingent upon the successful completion and satisfactory results of a background investigation. Security clearance will be required.

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