Partner Success Representative

1 month ago

Saint John, Canada Bicom Systems BA Full time

Bicom Systems was founded in 2004 and has grown to become a leading global company, employing people worldwide. Our teams manufacture, distribute, and support unified communications end-to-end software solutions to SMBs, Enterprises, Call Centers, and above all – Telecommunication Service Providers.

Currently, our clients are using our virtualization solution, SERVERware, and our PBX telecommunications solution, PBXware on tens of thousands of unique instances. Millions of end-users are using our VoIP phone and application solutions, Meeting, gloCOM GO, and gloCOM, and consuming tens of millions of daily calls and meetings. We achieve all of this by creating close relationships with our partners and our whole ecosystem.

Join Our Team in Canada
Our Customer Operations team is looking for a Partner Success Representative in Saint John, New Brunswick. At Bicom Systems, you’ll work in an environment that values respect and work-life balance, while collaborating with talented colleagues from around the globe. In this role, you will develop strong customer relationships that promote retention and loyalty. You will work with our existing customers to ensure they're receiving the tools and support needed to develop their sales.

What your day will look like:

  • Build and maintain positive, professional relationships with partners and customers.
  • Engage with customers through various channels, ensuring satisfaction and offering helpful solutions.
  • Regularly check in with customers to gauge satisfaction and educate them on our solutions.
  • Stay updated on our product offerings to confidently address inquiries.
  • Handle partner inquiries via phone and email, resolving or escalating as needed.
  • Encourage product upgrades and new purchases.
  • Process orders and manage deliveries.
  • Keep accurate records of interactions, transactions, and customer feedback.
  • Provide guidance and resources to help clients grow their sales.
  • Use tools like SalesForce, Jira, Confluence, Miro, and Google Drive for collaboration.
  • Work closely with the Marketing team to support campaigns, webinars, and more.
  • Work closely with the Support team to ensure the best customer experience.

Required Skills:

  • Proficient in spoken and written English.
  • Excellent problem-solving and communication skills with attention to detail.
  • Diplomatic, tactful, and quick to learn new concepts.
  • Team player with the ability to work independently.
  • Customer-first mindset, with a focus on sales.
  • Outgoing, friendly, and able to influence others.
  • Eager to learn and grow with us.
  • Ability to travel outside of Canada.
  • Strong computer skills.
  • High school diploma or equivalent.

This is how you stand out:

  • Post-secondary education in IT or IT management.
  • Knowledge of Customer Experience and Customer Centricity principles.

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