See more Collapse

Senior Implementation Specialist

1 month ago

Old Toronto, Canada PocketHealth Full time

What if you could personally impact the future of healthcare? As part of the PocketHealth team, you will enable hospitals and clinics across North America — and more importantly, empower over a million patients — to discover a better healthcare experience.

PocketHealth is a patient-centric platform that enables hospitals and clinics across North America to share imaging records digitally with patients, instantly and securely. Through our platform, we enable patients to be active and engaged participants in their own care, and take control of their care journey. In addition to image sharing, which is the heart of the PocketHealth platform, we’ve grown our core functionality to enable sharing between hospitals and physicians, as well as instant image retrieval and automated importing capability. PocketHealth is a unified image management solution for over 600 hospitals and clinics across North America. We believe that by placing patients at the center of the record release process, data moves more ethically, easily and securely throughout the care journey, and we’re looking for passionate individuals to help make this vision a reality for millions more patients across North America.

We are looking for an empathetic, organized and detail oriented project manager to join our passionate Customer Success team. Our dream Senior Implementation Specialist loves a dynamic mix of project management, enabling and activating champions through training and onboarding activities and driving change across established health care providers setting them up for a successful launch and beyond

Implementation Specialists are key members of our Customer Success team and are responsible for ensuring our providers receive a best-in-class onboarding experience. The Implementation Specialist is the primary point of contact, project manager and trainer during the launch and implementation of our PocketHealth products. You’ll be supported by an experienced Deployments team, dedicated Customer Success Managers and Marketing function who will work closely with you to ensure a seamless launch and continued long term success 

About the role:
  • This is a full-time, work-from-home position with occasional local travel to customer sites (0–4 days a month on average). Travel is primarily centered around the Southern Ontario region, but travel throughout Canada and the US may be required.
  • Partner with and launch healthcare providers with PocketHealth products. This includes providing project management, training, marketing collateral and support through the implementation and soft-launch. 
  • Working primarily with our biggest and most complex sites, setup providers for long term success by facilitating a seamless transition to new operational workflows through in depth training and custom change management practices.
  • Lead and coordinate activity between the provider and PocketHealth Teams during implementation, including Sales, Technical Services, Marketing, Product and Patient Experience.
  • Train physicians, providers and clerical staff on PocketHealth’s processes and technologies, both in person and virtually. 
  • Work with various stakeholders at the provider site from implementation planning to go-live, ensuring expectations are set appropriately and that providers have a great experience.
  • Create and receive customer buy-in for implementation schedules with clear, key milestones, execute on these deliverables and maintain transparent communication of the implementation’s progress internally and externally.
  • Own and manage multiple implementations at once, averaging 5-7 ongoing projects at a time.
  • Establish aggressive timelines and develop creative solutions when confronted with critical project risks and deadlines.
  • Willingness and ability for overnight travel to customers in new markets as PocketHealth expands.
We are seeking a candidate with a demonstrated passion for helping others and who is excited by the potential for technology to create change in our healthcare system. We have high expectations of the successful candidate, and expect them to demonstrate the following key requirements:
  • 3-5 years of relevant experience with project management and/or Customer Success experience, preferably in SaaS.
  • 3-5 years of managing enterprise level projects, coordinating complex timelines across multiple internal and external stakeholders. 
  • You can effectively manage complex projects, cultivating relationships with a variety of stakeholders based on trust.
  • You can get around: The best way to onboard our customers is often in-person. So, ideally you have a driver’s license, access to a vehicle, a passport and a passion for in-person interaction.
  • You have exceptional communication skills whether it’s written, in person or over the phone. 
  • You have superior organizational skills; integrity and great follow-through on tasks, even when multitasking. You don’t get overwhelmed easily.
  • You thrive in ambiguous environments and love to iterate. You can be flexible when needed while still hitting all major deadlines and milestones.
  • You learn from your mistakes and have an “always better” attitude: always looking for opportunities to improve and adapt to our evolving customer base. 
  • You have a high emotional quotient. You set expectations with a high level of empathy and caring. 
  • You have experience working cross-functionally with Sales, Marketing, Technical and Product teams.
  • You know what needs to get done, and you know how to break it down and deliver. From start to finish, you pride yourself on seeing it through and executing with excellence.
Nice to haves:
  • PMP or other Project Management coursework.
  • Understanding of healthcare interoperability standards, PACS systems, and network components.
  • Experience using Looker to analyze and present performance metrics/data to key stakeholders.
You can do amazing things at PocketHealth. You can positively impact the healthcare journey for millions of people, while building your career and developing your skills. It doesn’t have to be one or the other. It has been a part of our mission since our founding to empower patients & make healthcare accessible to all, and we know this can only be achieved with a team of diverse perspectives that is representative of the Patient & Provider communities we serve. 

PocketPHolk love working here for these reasons and more; working remotely, our competitive salaries and benefits (stock options too), four weeks of paid time off, unlimited wellness days, extended mental health coverage and beyond - it’s important to us that our PocketPHolk are taken care of in the same way we take care of our Patients & Providers.

If there are ways we can support you through the recruitment process with an accommodation, please let us know by reaching out to DEI@pocket.health . Applications are accepted via posting only.

#J-18808-Ljbffr

We have other current jobs related to this field that you can find below

  • Senior Implementation Specialist/ HR

    2 days ago

    Old Toronto, Canada Adp Full time

    Position Description Implementation Specialist-Human Resources RESPONSIBILITIES Responsible for the quality implementation and set up of ADP’s HR solution to meet client and HR business requirements Analyze and understand the client’s HR needs in order to properly setup the ADP’s data base Training ,Testing, and validation with the client...

  • Senior Implementation Specialist/ HR

    1 day ago

    Old Toronto, Canada Adp Full time

    Position Description Implementation Specialist-Human Resources RESPONSIBILITIES Responsible for the quality implementation and set up of ADP’s HR solution to meet client and HR business requirements Analyze and understand the client’s HR needs in order to properly setup the ADP’s data base Training ,Testing, and validation with the client...

  • Senior Implementation Specialist

    2 weeks ago

    Old Toronto, Ontario, Canada PocketHealth Full time

    What if you could personally impact the future of healthcare? As part of the PocketHealth team, you will enable hospitals and clinics across North America — and more importantly, empower over a million patients — to discover a better healthcare experience. PocketHealth is a patient-centric platform that enables hospitals and clinics across North...

  • Implementation Specialist

    3 weeks ago

    Toronto, Canada Lone Wolf Technologies Full time

    **We’re here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers. We’ve seen a lot of change over the past 30 years—but we’ve been here to support real estate from day one.** **With the diverse landscape of the real estate industry, we want diverse talent! We...

  • Implementation Specialist

    4 days ago

    Old Toronto, Canada SysAid Full time

    SysAid is a software company that provides IT Service Management (ITSM) and Asset Management solutions through a SaaS (Software as a Service) model. We serve over 5,000 customers worldwide and help organizations increase efficiency by using automation, analytics, and AI. As we keep growing our Professional- Services team we are looking for an Implementation...

  • Implementation Specialist

    5 days ago

    Old Toronto, Canada SysAid Full time

    SysAid is a software company that provides IT Service Management (ITSM) and Asset Management solutions through a SaaS (Software as a Service) model. We serve over 5,000 customers worldwide and help organizations increase efficiency by using automation, analytics, and AI. As we keep growing our Professional- Services team we are looking for an Implementation...

  • Senior Implementation Specialist, HR

    4 weeks ago

    Toronto, Canada ADP Full time

    Senior Implementation Specialist-Human Resources RESPONSIBILITIESResponsible for the quality implementation and set up of ADP’s HR solution to meet client and HR business requirementsAnalyze and understand the client’s HR needs in order to properly setup the ADP’s data baseTraining, Testing, and validation with the client before the first ‘LIVE’...

  • Implementation Specialist

    4 days ago

    toronto, Canada Empire Life Full time

    Implementation Specialist Location: Hybrid- Kingston or York Mills Empire life is looking to hire an Implementation Specialist to join our Group Operations team! The Implementation Specialist will play an integral role in the development and implementation of new partnerships. The Speciality Part

  • Implementation Specialist FP&A

    2 weeks ago

    Old Toronto, Ontario, Canada Limelight Software Full time

    Opportunity:Implementation Specialist FP&ALocation:Toronto (North York)Limelight is seeking an Implementation Specialist FP&A with expertise in planning, forecasting, and reporting to join the team. This role offers a fantastic chance to merge financial and technical knowledge.Our cloud-based financial planning, forecasting, & reporting platform streamlines...

  • CRM Implementation Specialist

    2 weeks ago

    Old Toronto, Canada TalentWorld Full time

    Ready to revolutionize digital solutions? Become a CRM Implementation Specialist specializing in Oracle Siebel CRM or Adobe AEM and join our innovative team. Craft next-generation hosting solutions that set new industry standards while collaborating with top talent in a dynamic environment. Enjoy the flexibility of a hybrid work model that supports...

  • CRM Implementation Specialist

    2 weeks ago

    Old Toronto, Canada TalentWorld Full time

    Ready to revolutionize digital solutions? Become a CRM Implementation Specialist specializing in Oracle Siebel CRM or Adobe AEM and join our innovative team. Craft next-generation hosting solutions that set new industry standards while collaborating with top talent in a dynamic environment. Enjoy the flexibility of a hybrid work model that supports...

  • Senior Specialist

    2 weeks ago

    Old Toronto, Ontario, Canada TEEMA Solutions Group Inc. Full time

    TEEMA Solutions Group Inc. – Toronto, Ontario 7 days ago , from TEEMA Solutions Group Inc. Job Title:Senior Specialist - Cyber Service LeadJob ID:66852Location:Toronto, OntarioOverview:Our client, the City of Toronto is looking for a Senior Specialist - Cyber Service Lead to join theOffice of the Chief Information Security Officer. TheManager reports...

  • CRM Implementation Specialist

    2 weeks ago

    Old Toronto, Canada Talentworld Full time

    Ready to revolutionize digital solutions? Become a CRM Implementation Specialist specializing in Oracle Siebel CRM or Adobe AEM and join our innovative team. Craft next-generation hosting solutions that set new industry standards while collaborating with top talent in a dynamic environment. Enjoy the flexibility of a hybrid work model that supports...

  • CRM Implementation Specialist

    2 weeks ago

    Old Toronto, Canada Talentworld Full time

    Ready to revolutionize digital solutions? Become a CRM Implementation Specialist specializing in Oracle Siebel CRM or Adobe AEM and join our innovative team. Craft next-generation hosting solutions that set new industry standards while collaborating with top talent in a dynamic environment. Enjoy the flexibility of a hybrid work model that supports...

  • Implementation Specialist III- 432

    2 weeks ago

    Old Toronto, Ontario, Canada Everything Full time

    Implementation Specialist III- 432 (Hybrid- Toronto) Jobs in Toronto, Canada You are here :Home Jobs Implementation Specialist Iii 432 Hybrid Toronto Jobs In Toronto Canada Implementation Specialist III- 432 (Hybrid- Toronto) Jobs in Toronto, CanadaAt Emburse our mission is to help make our users' lives and their businesses better. We are dramatically...

  • Lean Six Sigma Management Operating Systems Sme

    2 weeks ago

    Toronto, Canada Implementation Engineers Full time

    **Job description** Implementation Engineers is seeking high energy, versatile Lean Six Sigma Consultant for both short-term and long-term contract work in Canada. Prior experience implementing management operating systems across multiple industries, with solid cross-functional experience in operations, maintenance, process engineering and supply chain. -...

  • Implementation Specialist

    3 weeks ago

    Toronto, Canada LumiQ Full time

    We’re LumiQ - an audio-first professional education platform for CPAs. We help CPAs get their continuing professional development (CPD) hours through engaging podcasts with business leaders (the CFOs of Slack, Shopify, Yelp, Yahoo!, TD Bank, and Wealthsimple just to name a few). CPD/CPE is the yearly required learning that CPAs generally dread doing....

  • Implementation Specialist

    4 weeks ago

    Toronto, Canada AlayaCare Full time

    **About AlayaCare**: AlayaCare is revolutionizing the way home health care is delivered. Our leading cloud-based software allows our clients around the world to manage their employees, scheduling, billing, and enable better delivery of care. We're a fast-growing SaaS company with a team of 650+ team members across Canada, US, Australia, and Brazil. We aim to...

  • Implementation Specialist

    2 weeks ago

    Toronto, Canada MJB Technology Solutions Ltd. Full time

    **Job Title**: ServiceNow Implementation Specialist - ITSM** **Location**:Remote **Job Overview**: As a ServiceNow Implementation Specialist with expertise in ITSM, you will play a crucial role in leading the implementation, configuration, and optimization of ServiceNow ITSM solutions. Collaborating closely with clients and project teams, you will leverage...

  • Migration Implementation Specialist

    4 weeks ago

    Old Toronto, Canada Lone Wolf Technologies Inc. Full time

    The Migration Implementation Specialist plays a critical role in orchestrating seamless transitions for clients migrating from legacy software to our new SaaS platform. This position is instrumental in driving customer satisfaction and retention by ensuring efficient and effective technical implementations. The role involves working closely with internal...