Head of Account Management

3 days ago

Old Toronto, Canada Coatue Management L.L.C. Full time
DeliverectAs a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business.Department FocusMeet the Growth team at Deliverect—a squad of highly motivated and seasoned professionals laser-focused on propelling our customers to new heights. We grasp the ever-changing landscape of business needs and take a proactive approach, reaching out to our customers to provide the help and support they need.At Deliverect, we don't just talk about growth—we embody it. Our Growth team is the dynamic force behind businesses flourishing in today's ever-evolving landscape.Your Impact:As the Head of Account Management, you will lead and shape the strategy for managing and growing Deliverect’s portfolio of customers in the US and Canada.Your mission will be to drive meaningful impact on the regional net revenue retention (NRR) by leading a talented team dedicated to ensuring the success of existing accounts, fostering long-term relationships, and identifying opportunities for expansion and innovation.A Typical Day:
  • Oversee the Account Management Team: Lead and mentor a high-performing team responsible for managing all customer relationships in the US and Canada.
  • Regional NRR Ownership: Take accountability for regional NRR, driving both growth and retention through innovative strategies.
  • Executive Relationship Management: Build and strengthen relationships with executives at key enterprise accounts.
  • Customer-Centric Strategies: Establish a structure and process to guarantee product adoption.
  • Data-Driven Decision-Making: Leverage data to interpret customer product usage and trends.
  • Product Advocacy: Act as a liaison between customer needs and Deliverect’s product teams.
  • Cross-Functional Partnerships: Collaborate with Sales, Marketing, and Product teams.
  • Best Practices Implementation: Establish and promote best practices for account management.
Your Expertise:
  • Demonstrated 2+ years of success in leading and developing high-performing teams within account management or customer success in the SaaS or the restaurant technology space.
  • 4+ years experience within Account Management.
  • Ability to build and maintain strong relationships with customers.
  • Understanding of the order management, restaurant technology, or food delivery industries.
  • Proficiency in data analytics and customer insights platforms.
  • Exceptional written and verbal communication skills.
  • Strong business acumen with the ability to align customer goals with Deliverect’s strategic objectives.
Join Deliverect: Where You Shape Tomorrow's SuccessAt Deliverect, we're not just seeking team members; we're on the lookout for dynamic individuals who thrive in a fast-paced SaaS environment.What We Bring to the Table:Unicorn Status: Join a fast-growing SaaS unicorn at the forefront of the order management industry.Learning Opportunities: We invest in your growth with a dedicated learning budget.Inclusive Policies: Our paternity/maternity policies, enhanced vacation entitlement, and working arrangements reflect our commitment to your success.Diverse Team: Become part of an international team that values diversity.A Peek into Life at Deliverect:Performance-Driven Freedom: Your contributions speak louder than the clock.Innovation Hub: Immerse yourself in a culture of constant innovation.Big Challenges, Bigger Solutions: Be part of a mission to solve significant challenges.Equal Opportunities at Deliverect:We're committed to creating an inclusive and diverse workplace.Rights to Work:Applicants must have the legal right to work in the country of the role.Supporting Your Journey:If you need assistance or support during our recruitment process, reach out to us at talent@deliverect.com. #J-18808-Ljbffr

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