Travel Coordinator

2 weeks ago


Vancouver, Canada Stepabroad Full time

Join a team that is passionate about changing people’s lives through unique travel experiences

Stepabroad is looking for a Travel Coordinator who has lived, worked, and/or studied abroad and has first-hand insight into making every cultural exchange experience successful.

You will be a great fit for our team if you love talking travel and will always go the extra mile for your clients. You are a self-starter and focused on getting great results, but you don’t forget to have a good time whilst getting there. You are a person that is highly detail oriented, excels at building relationships, and understands the value of excellent service. If you are passionate about travel and customer experience management, this position will be perfect to kick-start your international career. If this sounds like you, we would love to connect

YOUR RESPONSIBILITIES
Following up with sales leads (via phone, video chat, email and social media) to educate them about our work and travel experiences and inspire them to sign up.
Organizing and coordinating every aspect of our customer’s experience (assistance with securing visas, giving informative orientations about their destination, answering any and all questions).
Maintain accurate knowledge of a wide range of travel destinations and itineraries, as well as visa procedures and requirements.
Work efficiently to ensure needs are met within our small team
Participate in research, content creation for social media, and other projects as needed

YOU MUST BE
Passionate about travel with an interest to encourage that spark in others
An effective communicator who enjoys connecting with people
Confident speaking on the phone and on video chat
An organizer with the ability to manage multiple priorities
Adaptable - change is the norm in our industry
A resourceful problem solver - you enjoy finding answers to challenging questions and solutions to travel related issues
A capable writer with professional email etiquette
Able to work effectively in a team and independently
Bilingual French-English is a major advantage

DESIRED SKILLS & EXPERIENCE
Post Secondary Education - life, travel, and work experience are also highly considered
Strong communication skills, both written and verbal
Experience living, studying, and/or working abroad
Experience in sales or travel industry is a plus
Previous experience in an office environment is desirable
Outgoing and confident personality
Fast learner, independent worker

WHY YOU WILL LOVE WORKING HERE
Competitive base salary
Full health and dental benefits
Every day is a new day in travel - you won't get bored
Make a positive impact by offering life-changing experiences to young Canadians
Growth opportunities. If you have innovative ideas, we will support their implementation.
No micromanaging. We are a supportive and collaborative workplace.
Flexible hybrid work environment on Canadian (PST) schedule



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