Product Coordinator

3 weeks ago

Vancouver, Canada Discover Canada Tours Full time

Discover Canada Tours
- Professional
- Full Time |
- Permanent
- 636 Hornby Street, Vancouver, BC
- 1 position available
- Accessible Employer: Yes
- Open to International applicants with valid Canadian Work permits: Yes

Posted on February 8, 2024

Discover Canada Tours specializes in providing the best experiences in Western Canada through continuously developing innovative year-round tours. We focus on adventurers of all ages by committing to provide our guests with unforgettable, authentic travel and sightseeing experiences for the best value. Our objective is to share our love of Canada with the world Our adventurers are always our top priority and we strive to give each and every adventurer “the time of their lives”.
Founded as a division of Uniglobe Specialty Travel Ltd. in 2005, DCT is a local family owned and operated business located in downtown Vancouver. Over the years we have evolved to accommodate a diverse array of adventurers from all corners of the world. Our portfolio of brands under Discover Canada Tours include: Discover Canada Student Adventures, Destination Snow, West Trek, West Trek Social Club, and most recently Discover Vancouver Tours.

We are looking for passionate people who bring a commitment for excellence and teamwork to join us.

**Responsibilities & Qualifications**:
POSITION OVERVIEW

Reporting to the Product Supervisor, the Product Coordinator will be primarily responsible for the development of custom and scheduled tours for their assigned division(s). This includes creating attractive proposals that understand the needs of each brand’s clients as well as continuously evaluating our scheduled tour products to ensure we are showcasing the best itineraries and suppliers.

Key Responsibilities include but are not limited to:

- Share your love of Canada by building unique itineraries and packages that will impress customers
- Generate new group business for your assigned tour division by creating exceptional and competitive group proposals based on client requirements and budget
- In consultation with the Product Supervisor utilise pricing templates and research similar products to set prices that will provide good value to the clients while meeting profit margin targets.
- Assist with the planning for the scheduled tour series dates and generating ideas for new scheduled tour series that are best suited to your assigned division(s)
- Identify new & unique tourism products including accommodation options and activity suppliers that we can add to our itineraries and work with marketing team to promote these experiences
- Become an expert on your assigned division’s current scheduled tours and take accountability for product quality and guest experience. This includes travelling on our tours from time to time.
- Continuously evaluate itineraries and make improvements where possible based on feedback from the operations team, clients and tour guides.
- Train operations, sales, and marketing teams on all assigned products
- Stay on top of new tourism products by attending trade shows, site inspections, and occasionally travelling on familiarisation tours
- Verify products on our booking system and third party sites and our own marketing materials to ensure all information is correct
- Work with our marketing team to edit marketing material and websites, ensuring product integrity
- Assist in Loading tours into the booking systems
- Work closely with the Tour Operations & Logistics Supervisor and - Operations Coordinators to ensure the operations team is aware of all scheduled and custom tour supplier blocks and understands all of the cancellation deadlines, reporting requirements, etc.

Position Requirements:

- Excellent destination knowledge of Western Canada
- A passion for travel and for the tourism industry
- College diploma or university degree with a focus in Travel & Tourism preferred
- Minimum of two years operations experience in the tourism industry with a focus on group travel
- Ability to plan, organise, set priorities and manage processes efficiently on a daily basis
- High proficiency in excel and Google sheets
- Excellent communication skills and a strong command of English
- Ability to multi task and manage your time effectively

Position Attributes, Objectives & Expectations
- Ability to take full ownership of your projects and see them through from start to finish
- Willingness to go above and beyond
- Enthusiastic, optimistic, accommodating, energetic, verbal and active within a team environment.
- A terrific collaborator, able to partner effectively across teams to arrive at the best solutions
- Attention to detail with excellent organisational and time management skills
- Enjoy working in an office environment
- Self motivated and positive, professional approach to customer service
- Commitment to the company’s objectives and values
- A great colleague - the kind of person people love working with
- Able to thrive in environments with a certain a

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