Quality Manager, Eastern Canada

Company Bio:

Applus+ is a global leader in the Testing, Inspection and Certification sector delivering non-destructive testing, inspection, engineering, and manpower services to the aerospace, power, and oil and gas industries. We are a trusted partner who enhances the quality and safety of our clients’ assets and infrastructures while safeguarding their operations. We deliver this through our technical capabilities, innovative approach, and our motivated team who are committed to operational excellence.

Applus+ has achieved a significant global presence and a leading position in its target markets and regions. As a result, our teams have expanded with 19,000 professionals across the world, attracting the very best talent in the industry.

Together beyond standards.

Position Purpose:

The overall duty of this position is to ensure, with the use of examination and verification processes, that the end product meets the requirements of client specifications and public safety acts and regulations. The Quality Manager develops inspection techniques and procedures, conducts audits and builds strong client relationships. Working as a cohesive unit with the Quality teams, the Quality Manager oversees all Quality activities to ensure full compliance with the applicable Applus provisions and government regulatory requirements.

Due to the nature of this position, there will be on-call and travel requirements.

Duties and Responsibilities:

• Responsible for the development and approval of inspection techniques and procedures.
• Responsible for maintaining Applus ISO 9001, AS9100D, NADCAP and nuclear quality programs.
• Perform responsible NDT Level 3 duties for aviation and nuclear programs.
• Perform radiographic reviews and audits and act as SME for conventional and advanced radiographic techniques.
• Assist in the development of training programs.
• Perform regular field quality audits, report audits, internal audits, monitor and advise on the performance of the Quality Management System.
• Facilitate external certification, jurisdictional and client audits.
• Ensure documentation is maintained/retained as per ISO 9001:2015 requirements.
• Ensure NDE procedures, Quality manual and associated procedures are registered with the Regulatory Jurisdictional authority.
• Manage SNT-TC-1A & NAS410 certification program.
• Establish, implement, follow up and maintenance of processes needed for the Quality Management System.
• Define and maintain document control and collaborate with other corporate departments to align programs and processes.
• Provide support to dispositions and corrective actions of non-conformance reporting and reports, ensuring timely and proper closure of reports.
• Promote customer requirements throughout the region.
• Ensure standardized procedures, policies and effective processes are developed, adopted and complied within the region.
• In conjunction with Business Development identify opportunities, develop client relationships and assist in the procurement of contracts.
• Work with Regional Managers and other Regional Quality personnel to maximize cross-functional effectiveness.
• Uphold and promote organizational values.
• Provide support to the other regions by sharing best practices.
• Provide monthly flash reports on activities, follow-up and forecasts.
• Recognize and develop individual and team potential and mentor the Company’s future leaders.
• In conjunction with Human Resources develop and keep track of personal development plans for all team members.
• Accountable for communication of new policies/procedures and ensuring their adherence.
• Actively promote and proactively model the company’s focus on safety when interacting with all current and future employees and clients.
• Organizes and documents the correct storing and adjusts all quality control equipment and material.
• Assists the HSQE Director.
• Adheres to organizational policies and procedures, including but not limited to Applus Code of Ethics and Confidentiality Agreements.
• Other duties may be assigned as deemed necessary.

Knowledge and Skills:

• Firmly adheres to the values and ethics of Applus. Exhibits honesty, discretion, confidentiality, and sound judgment.
• Strong technical knowledge and understanding of non-destructive testing techniques, services and procedures.
• Sound knowledge of international Standards, such as ISO 9001:2015; AS 9100D; NQA-1, CSA N299, CSA W59, ASME Sections V, III and VIII and aviation standards.
• Frequent movement of standing, walking and sitting for lengthy periods of time.
• Strong gross and fine motor skills of touch, feel, handle; reaching with fingers, hands and arms.
• Excellent customer service focus, ability to quickly build strong working relationships with business partners and colleagues.
• Must be able to perform in a fast-paced environment with ability to manage competing priorities, multi-task and change priorities with minimal supervision.
• Strong organizational skills and attention to detail with demonstrated ability to prioritize, solve problems, and consistently meet deadlines.
• Strong verbal and written communication skills matched with the ability to negotiate and build relationships with key stakeholders.
• Focused on continuous improvement and committed to learning new practices and developing better ways of doing things.
• Strong working knowledge of MS Office Suite of products.

Education and Work Experience:

• High School Diploma or Canadian General Equivalency Diploma, (GED).
• 10+ years’ experience in the Quality/NDT industry.
• Certified Level 3 Welding Inspector from the Canadian Welding Bureau considered a strong asset.
• ISO Internal Auditor Certification considered a strong asset.
• Canadian General Standards Board, (CGSB) Level 3 certification in radiographic testing.
• Canadian General Standards Board, (CGSB) Level 2 or 3 certification in two or more methods considered a strong asset.
• Experience with advanced ultrasonic and advanced radiographic techniques considered a strong asset.
• Experience successfully implementing quality management principles and practices (such as Six Sigma) in a service environment.
• Experience in management positions with direct responsibilities for ISO 9001, aerospace and nuclear quality programs.
• Valid Class G Driver’s License is required.
• Equivalent industry experience combined with other formal training and accreditations may be accepted.

Working Conditions:

• Required to work both inside and outside in heat/cold, wet/humid and dry/arid conditions in temperature extremes and inclement weather.
• Frequently required to use personal protective equipment to prevent exposure to hazardous materials in various working environments.
• Commonly exposed to walking on slippery or uneven surfaces.
• Occasionally required to work in noisy/loud working environments especially on project sites.
• Work outside of normal business hours will be occasionally required.
• Overtime required during the week and weekend with work volume.
• Ability to be flexible with work schedules and respond to requests without advance warning or notification.
• Occasional to frequent travel will be required within Canada.
• Working conditions will vary between project locations.

We are an equal opportunity employer and encourage applications from all qualified individuals. We are committed to providing a diverse and inclusive work environment where every employee feels valued and respected. We will consider accessibility accommodations to applicants upon request.

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