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Bilingual Human Resources Generalist

3 months ago

Brockville, Canada Teleperformance Full time

We are looking for a talented HR Generalist passionate about customers to join our team.

As a Human Resources Generalist, you will work with leadership and specialists to contribute to Teleperformance’s culture of collaboration, accountability and FUN – making Teleperformance a Great Place to Work . You will support the strategy and operations of our employee experience including assisting with the onboarding of new employees, navigating and solving employee relations matters, and collaborating with supervisors and managers on people management matters.

En tant que généraliste en ressources humaines, vous travaillerez avec des dirigeants et des spécialistes pour contribuer à la culture de collaboration, de responsabilisation et de PLAISIR de Teleperformance. faire de Teleperformance un endroit où il fait bon travailler . Vous appuierez la stratégie et les opérations de notre expérience employé, y compris l’aide à l’intégration des nouveaux employés, la navigation et la résolution des questions de relations avec les employés. et établir des partenariats avec les superviseurs et les gestionnaires sur les questions de gestion des personnes.

Teleperformance is the world leader in customer experience management. You can be a part of our team connecting the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure positive customer experience. We are the largest interaction expert team in the market, connecting with more than 35% of the world population each year.

Inspired to be our best at TP in Canada Express yourself in a diverse and inclusive workplace, get to meet awesome people, and build your career in a great work environment. With over 2,000 employees virtually coast to coast and in 2 offices at the heart of Montreal and Toronto, TP in Canada has been recertified as a Great Place to Work in 2023 now three consecutive years. Come curate your career and Discover TP in Canada today

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.

Teleperformance accueille et encourage les candidatures de personnes personne à mobilité réduite. Des mesures d’adaptation sont offertes sur demande aux candidats qui participent à tous les aspects du processus de sélection. Si vous êtes invité à participer au processus de sélection, nous nous engageons à répondre à vos besoins.

Visit our careers page to see more career opportunities and learn about us

What you will bring:

  • Fluent in French and English
  • At least five (5+) years’ experience in a Human Resources role that includes coaching, employee relations, recruiting, compensation, training, leave management and/or HR project or program implementation
  • Bachelor's degree or equivalent
  • CHRP/CHRL preferred
  • Critical thinking, proactive attitude, strong writing and oral communication skills.
  • Demonstration of strong time and work management skills with a progressive, people forward attitude.
  • Strong knowledge of provincial employment law and regulatory bodies including CNESST
  • Experience with MS Excel, Word and PowerPoint.
  • Must produce documentation verifying eligibility to work in Canada

Qualifications et compétences :

  • Maîtrise le français et l'anglais
  • Au moins cinq (5) ans d’expérience dans un rôle de ressources humaines qui comprend l’encadrement, les relations avec les employés, le recrutement, la rémunération, la formation, la gestion des congés et/ou la mise en œuvre de projets ou de programmes de RH
  • Baccalauréat, ou l'équivalent
  • CHRP/CHRL souhaitable
  • Esprit critique, attitude proactive, solides compétences en rédaction et en communication orale.
  • Démonstration de solides compétences en gestion du temps et du travail avec une attitude progressive et axée sur les personnes.
  • Solide connaissance du droit du travail provincial et des organismes de réglementation, y compris la CNESST
  • Expérience avec MS Excel, Word et PowerPoint.
  • Produire des documents confirmant l’admissibilité à travailler au Canada

What you will do:

  • Collaborate effectively with the Human Resources, Talent Acquisition, Payroll and other shared services functions to support new employee onboarding.
  • Partner with all departments to provide consultation for business processes, and provide guidance on employee management
  • Conduct employee relations investigations and provide timely resolution by providing guidance to leadership and working directly with employees
  • Proactively identify opportunities and assess improvements to the employee experience and partner with management to develop and implement innovative and lasting solutions.
  • Participate in HR Related projects to ensure project deliverables are effective and completed on time
  • Consult and advise on Human Resources policies and practices, and partner with the HR Compliance & Policy specialist on the development of new policies.
  • Support HR and Health and Safety Committee on grievances and accident and incident related issues, including tracking information for reports.
  • Partner with Human Resources management and legal team to respond to external employment matters
  • Maintain accurate and confidential employee data, ensuring data integrity and compliance with data protection regulations
  • Assist with employee engagement initiatives to foster a positive work culture and enhance employee satisfaction and retention
  • Ad-hoc French translations
  • Understands and promotes Diversity, Equity & Inclusion
  • Other duties as assigned

Responsabilités

  • Collaborer efficacement avec les Ressources humaines, l’Acquisition de talents, la Paie et d’autres services partagés pour soutenir l’intégration des nouveaux employés.
  • Travailler en étroite collaboration avec tous les département pour fournir des conseils sur les processus opérationnels et des conseils sur la gestion des employés
  • Mener des enquêtes sur les relations avec les employés et fournir une solution en temps opportun en fournissant des conseils à la direction et en travaillant directement avec les employés
  • Identifier de manière proactive les opportunités et évaluer les améliorations apportées à l’expérience des employés et collaborer avec la direction pour développer et mettre en œuvre des solutions innovantes et durables.
  • Participer aux projets liés aux RH pour s’assurer que les livrables du projet sont efficaces et achevés à temps
  • Consulter et conseiller sur les politiques et les pratiques en matière de ressources humaines, et collaborer avec le spécialiste de la conformité et des politiques en matière de ressources humaines à l’élaboration de nouvelles politiques.
  • Soutenir le Comité des RH et de la santé et de la sécurité en ce qui concerne les griefs et les questions liées aux accidents et aux incidents, y compris l'information de suivi pour les rapports.
  • Coopérer avec la direction des ressources humaines et l'équipe juridique afin de répondre aux demandes d'emploi externes
  • Assurer que les données des employés sont exactes et confidentielles, tout en respectant les réglementations de protection des données.
  • Contribuer aux initiatives visant à encourager une culture de travail positive et à améliorer la satisfaction et la rétention des employés
  • Traductions ad hoc en français
  • Comprendre et promouvoir la diversité, l’équité et l’inclusion
  • Autres fonctions attribuées
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