Field Service Supervisor

5 days ago

Montreal, Canada Accoravillage Full time

Tuesday, September 24, 2024

If you share a passion for safety and are looking to build your career with a company that invests in their employees, we are interested in talking to you We are proud to have been named a Canada's Best Managed Companies winner annually since 2012 and are committed to building and driving a culture that makes Levitt-Safety a great place to work

Job Summary

We are seeking a dynamic Field Service Supervisor responsible for the success of the Quebec Service Division (Fire Systems & Alarms, VFSS, Fire & Life Safety Emergency Equipment, Respiratory, Instrumentation, Fall Arrest, T&C and Rentals). This position is that of a working Field Supervisor.

Main Responsibilities

Planning

  • Develop and implement team business plans and objectives.
  • Establish and monitor safety targets.
  • Ensure high levels of customer satisfaction and retention.
  • Align regional service goals with long-term organizational objectives.

Management

  • Provide hands-on management of service technicians to achieve all targets.
  • Assist the regional service manager and help oversee branch operations, service assets, and subcontractors.
  • Manage customer projects as needed, including PCs and related tasks.

Business Development

  • Collaborate with the sales division to maximize customer profitability and expand the service portfolio.
  • Conduct joint customer strategy planning sessions.
  • Perform customer site visits, needs analyses, deployment planning, and service-related demonstrations and assessments.
  • Strive for an accident-free workplace through adherence to safety programs.
  • Communicate safety and compliance information effectively.
  • Participate in and organize audits.
  • Maintain safety and compliance systems/records.
  • Manage deficiencies and develop corrective action plans.
  • Plan, organize, and facilitate staff training for both technical/field work and internal company requirements.
  • Develop, deploy, and audit team training plans in alignment with branch goals.
  • Provide coaching in the field and remotely.
  • Coordinate with other training assets to ensure quality work.
  • Utilize PCs, documentation management, and HR resources for employee success.
Job Requirements
  • Minimum of 2-3 years in the fire and life safety service industry, with a preference for over 5 years of experience.
  • Prior experience as a team lead or supervisor is preferable.
  • Excellent interpersonal and communication skills and the ability to use your judgement, tact and diplomacy where needed.
  • Flexibility and the ability to make decisions, analyze, and handle diverse work tasks.
  • Must be able to manage high-pressure situations with a balanced approach.
  • This role is one of a working supervisor; required to perform regular duties as a technician and supervisory responsibilities.
  • Comfortable with frequent travel.
  • Ability to pass pre-employment checks, including a background check, drug and alcohol test, and a clean driving abstract.
What we offer
  • Competitive Base salary plus performance-based sales bonuses.
  • Medical, dental, vision, EAP and other group health insurance benefits for you and your family.
  • Company matched RRSP contribution plan.
  • Annual profit-sharing opportunity.
  • Opportunity to build your career with paid training with an established organization and a team that is truly passionate about health and safety.
  • A company culture based on our Face of Levitt-Safety Fundamentals and family values, where we truly believe that our people are our most important asset.

Levitt-Safety is committed to the principle of employment equity in the workplace and ensures that our practices of hiring are based on qualifications and ability. We invite all applicants, including persons with disabilities, visible minorities, and Indigenous Peoples to apply for our career opportunities. We understand that experience comes in many forms and encourage applications from diverse backgrounds. If you require any accommodation in the application process, please contact us at talent@levitt-safety.com in the application. We will review applications as they are received and look forward to hearing from you.

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