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HrDirect, Technical Consultant

1 month ago

Montreal, Canada Intact Financial Corporation Full time

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JOB DESCRIPTION

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions. Read on to see how you can shape the future, win as a team, and grow with us.

About the role

We are looking for a Human Resources Technical Consultant to join our HRdirect Call Center team. A HRdirect Technical Consultant will act as the first point of contact to answer questions from our employees and managers on HR related procedures and policies. For more complex requests, he will be in contact with the appropriate team within or outside of Human Resources (Finance, IT, etc.).

What you’ll do here:
  1. Analyze and answer employee questions based on HR best practices and our knowledge base
  2. Log all calls in order to document the steps leading to the resolution
  3. Collaborate with different teams in order to find the appropriate solutions
  4. Remain up to date on corporate and departmental policies, procedures, quality service standards and ongoing departmental projects
  5. Participate in keeping the knowledge base up to date
  6. Ensure consistent and accurate responses and recommend improvements
  7. Participate, on an ad hoc basis, in various team projects
What you bring to the table:
  1. Bachelor’s degree in human resources or in the process of obtaining it (or any other relevant experience)
  2. Proven verbal and written communication skills.
  3. Bilingualism in French and English required
  4. Demonstrate strong collaboration skills, customer-centric skills
  5. Positive attitude, autonomy, and strong sense of ethics

#LI-Hybrid

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

  1. A financial rewards program that recognizes your success
  2. An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
  3. An extensive flex pension and benefits package, with access to virtual healthcare
  4. Flexible work arrangements
  5. Possibility to purchase up to 5 extra days off per year
  6. An annual wellness account that promotes an active and healthy lifestyle
  7. Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
  8. A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
  9. Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
  10. Inspiring leaders and colleagues who will lift you up and help you grow
  11. A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
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