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Client Service Coordinator

2 months ago

Fredericton, Canada Frederictonchamber Full time

Position Title: Client Service Coordinator
Location: Fredericton, New Brunswick
Type: Full Time, In-Person
Hours & Schedule: ~ 40 hours per week, Monday to Friday, 8:30 am – 4:30 pm
Compensation: Starting ~ $21.00 per hour (may vary based on experience) + Sales Commission
Start Date: Flexible
Benefits:
• Employee discounts on clinic services and products.
• Health and Dental Benefits offered.
• Opportunities for professional development within the company.
• A dynamic and supportive work environment.

About Us: Dr. Andrea Hickey Medical Aesthetics is a leader in specialized medical aesthetic treatments with focused expertise in cosmetic injectables. We are dedicated to delivering the highest quality medical aesthetic services with a commitment to client safety and satisfaction. We pride ourselves on offering a personalized and professional experience in a welcoming environment. Our clinic specializes in a variety of treatments designed to help our clients look and feel their best.
Position Overview: The Client Service Coordinator is the primary point of contact for clients and are responsible for delivering exceptional customer service through all aspects of the client journey. The role requires comprehensive knowledge of all treatments and skincare products offered by the clinic. Responsibilities include promoting clinic offerings, credentialing the clinic and providers, and building and maintaining strong relationships with clients. The Client Service Coordinator provides comprehensive sales and administrative support for clients.

Key Responsibilities:

Customer Service:
– Provide a friendly, informative, and professional experience for all clients.
– Greet and welcome clients and maintain a calm, relaxing waiting room experience.
– Provide prompt and professional responses to client inquiries by telephone, email, and social media.
– Be knowledgeable and provide guidance to clients on treatments and skin care products.
– Book client appointments and manage the appointment calendar.
– Build and maintain professional relationships with clients.

Administrative Duties:
– Implement the clinic’s opening and closing procedures.
– Maintain client files using the clinic management software.
– Prepare client invoices, collect payments, and manage end-of-day financial tasks.
– Monitor various sources of comments and reviews (Google, SM, EMR) and respond appropriately.
– Maintain email subscription list.
– Receive and assist with inventory management.
– Maintain a clean and organized workspace.
– Ensure strict adherence to client confidentiality and privacy.
– Organize and deliver clinic standards and protocols.
– Attend and participate in clinic meetings and educational sessions.

Sales:
– Maintain comprehensive knowledge of all treatments and skincare products offered by the clinic.
– Promote clinic services and products.
– Credential our clinic and providers.
– Work with manager to set and meet sales targets.
– Participate in and assist with marketing initiatives.

Professional Qualifications and Experience:
– High School Diploma or equivalent
– Training in sales, hospitality, and reception/office administration would be an asset
– At least two (2) years of experience in a similar role is preferred.
– Must have excellent communication and interpersonal skills
– Computer savvy and proficiency in using clinic management software and Microsoft Office Suite.
– Knowledge and experience with social media platforms.

Personal Competencies:
– A passion for customer service and building customer relationships.
– Ability to communicate effectively.
– Strong organizational skills.
– Demonstrated teamwork and collaboration skills.
– Honest and trustworthy.
– Demonstrated initiative and autonomy.
– Demonstrated reliability and flexibility.

Additional Assets:
– Experience working in the medical aesthetics or beauty industry
– Experience or training as an administrative assistant
– Post-secondary education
– Social media marketing/graphic design/photography
– Sales experience

Application Process: To apply, please submit your resume and a cover letter to admin@drandreahickey.ca detailing your relevant experience and why you are the ideal candidate for this role. We look forward to welcoming a dedicated and enthusiastic Client Service Coordinator to our team.

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