Call Center Representative Full Time

3 days ago

Burnaby, Canada The Acquisition Group Full time

Enjoy working in a fast-paced work environment? Are you people-oriented, career-driven, and value excellent CUSTOMER SERVICE and SALES?

Here's a rare opportunity to join one of Canada’s most trusted and diversified brands in the marketing and consultant industry The Acquisition Group is a leading sales and marketing firm that specializes in client acquisitions. The Acquisition Group is a place where you can start fresh and build a fulfilling career.

We are looking for candidates to join our expanding team as call center agents to represent our client TELUS Communications. This position offers full-time hours. We will provide all the knowledge and training on-site; previous sales or call center experience is an asset, not required. The main requirement of the role is a positive attitude and a willingness to learn new things

A successful candidate thrives in a fast-paced environment, they are thoughtful, empathetic, and a highly motivated individual who is passionate about flourishing.

Duties and Responsibilities of the Call Center Sales Agent:

  • Educating customers about the products and services offered by TELUS
  • Making outbound calls to create awareness in the community regarding services and new promotions
  • Taking inbound calls to solve customer’s inquiries and concerns
  • Listening to and understanding customer needs and answering any questions they may have
  • Providing a great customer experience while keeping customer information confidential
  • Working with a dedicated and passionate team who will assist you and work alongside you to provide a best-in-class customer experience

Qualifications of the Call Center Sales Agent:

  • Passionate for customer service and sales
  • An empathetic and caring approach
  • Strong work ethic
  • A positive attitude
  • Must be able to work independently and be great at multitasking

Additional Requirements:

  • Ability to Work Full-Time
  • Ability to pass a Criminal Background check
  • Previous customer service/sales/call center experience preferred, not required
  • 18 years of age and older

Benefits & Our Culture:

The call center team at our company offers an environment where our team member's ideas are not only heard but implemented. We offer a team-based environment; however, our team members are expected to be self-disciplined in managing their own time and work schedule.

  • Fun, team building environment
  • Travel Opportunities
  • Leadership workshops & development
  • Recognition for top performers
  • Competitive compensation package, including hourly salary plus uncapped commissions and bonuses
  • Advancement to management based on performance, not seniority.
  • $17.40 per hour plus commission.

This is a full-time position, with ample and expected opportunities for growth and advancement. If you are seeking an opportunity to join a charismatic and industry-leading team, and enjoy competitive compensation, recognition, bonuses, and continual promotions, send your resume to apply today.

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