Manager, Billing

2 weeks ago


Halifax, Canada Sherweb Inc. Full time
Manager, Billing & Collections (Bilingual)

We work to simplify the cloud for IT professionals so they can focus on what really matters, making their customers’ lives better. Find out how we do that here: www.sherweb.com/about/ .

Here's how you will contribute to the success of the company

The mission of our Billing & Collections team is to ensure accurate billing and provide excellent customer experience for billing support requested by Sherweb's clients. As the Manager, Billing & Collections, you will oversee the end-to-end billing and collection processes, drive continuous improvement and support corporate initiatives.

To succeed in this role, you will need to understand and adapt to corporate and departmental priorities, ensure that billing and collections best practices are followed, handle client inquiries and escalations and provide regular reporting. As an experienced people leader, you will manage billing and collection agents, acting as their coach and mentor.

The successful candidate will be a strategic thinker with a drive for continuous improvement, have strong leadership skills, excellent business acumen, extensive billing and collections experience and understand the importance of client experience. Under the guidance of the VP, Finance, you will:

  • Lead and support daily billing and collections operations including invoicing, collections and associated internal and external inquiries.
  • Consult on billing and collection processes and best practices on corporate projects. (Ex.: Implementation of new products, integrations of acquisitions, etc.)
  • Work with business leaders and subject matter experts across various departments to resolve client billing and collection issues.
  • Ensure that billing and collection industry best practices are followed within the team.
  • Track and analyze credit and collections cases. Lead escalated cases as needed.
  • Develop and present billing and collection reports to management.
  • Perform any other related tasks.

Here's what you need to have and master to get the job

  • 10+ years of experience in a finance, billing, collections or other related financial management role.
  • Strong leadership and people management skills, with the ability to motivate and develop a team.
  • Excellent organization and problem-solving abilities, with a strong attention to detail.
  • Excellent spoken and written communication in both French and English is mandatory.
  • Exceptional interpersonal skills, with the ability to collaborate effectively across departments.
  • Knowledge of financial regulatory requirements and industry best practices.
  • Business mindset.
  • University degree or equivalent in Finance, Accounting, Business Administration or related field.
  • Experience in information technology is considered an asset.
  • MSP channel knowledge is considered an asset.

Benefits of working at Sherweb

Sherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day.

A fast-paced work environment that adapts to you

  • A friendly and diverse work culture with inclusion and equality at the heart of our actions
  • State-of-the art technology and tools
  • A results-oriented culture where talent, action, and thinking outside the box are given due recognition
  • Annual salary review based on performance
  • Generous and caring colleagues of various professional and cultural backgrounds

A flexible total compensation offer

  • Vacation time that considers your previous experience
  • Advanced paid hours to recharge your batteries (holidays and mobile days)
  • Flexible benefits plan that adapts to your needs
  • Flexible savings fund options
  • A monthly home internet allowance

Considerable growth opportunities

  • A career path with opportunities to learn and grow
  • Proximity to your direct manager and open, honest communication to support your development
  • Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career

Last but not least: “Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year.

Reasons for the requirement of English: Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position require written and oral communication with an English-speaking clientele at all times.

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