Current jobs related to Bilingual Client Services Specialist - Old Toronto - Questrade Financial Group

  • Bilingual Client Services Specialist

    5 months ago

    Toronto, Canada Questrade Financial Group Full time

    Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about...

  • Bilingual Client Services Specialist

    5 months ago

    Toronto, Canada Questrade Financial Group Full time

    Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about...

  • Bilingual Client Services Specialist

    1 month ago

    Toronto, Ontario, Canada Questrade Financial Group Full time

    Job Title: Bilingual Client Services SpecialistQuestrade Financial Group is seeking a highly skilled and multilingual Client Services Specialist to join our team. As a Client Services Specialist, you will be the primary point of contact for our clients, providing exceptional customer service and support.Key Responsibilities:Manage client interactions from...

  • Bilingual Client Services Specialist

    1 month ago

    Toronto, Ontario, Canada Questrade Financial Group Full time

    Job Title: Bilingual Client Services SpecialistQuestrade Financial Group is seeking a highly skilled and multilingual Client Services Specialist to join our team. As a Client Services Specialist, you will be the primary point of contact for our clients, providing exceptional customer service and support.Key Responsibilities:Manage client interactions from...

  • Bilingual Client Support Specialist

    1 month ago

    Toronto, Ontario, Canada IFDS Full time

    Bilingual Client Support Specialist Position Overview The primary responsibility of the Bilingual Client Support Specialist is to ensure the effective delivery of services to our clients. This role is centered around fostering a positive client experience by accurately addressing inquiries and providing exceptional service. As the main point of contact,...

  • Bilingual Client Support Specialist

    3 months ago

    Toronto, Ontario, Canada IFDS Full time

    Bilingual Client Support Specialist Position Overview The primary responsibility of the Bilingual Client Support Specialist is to ensure the effective delivery of services to our clients. This role is centered around fostering a positive client experience by accurately addressing inquiries and providing exceptional service. As the main point of contact,...

  • Bilingual Client Support Specialist

    1 week ago

    Toronto, Canada People Corporation Full time

    We are seeking a Bilingual Client Support Specialist to join our Group Retirement Solutions team in Toronto, Montreal or Calgary. The Bilingual Client Support Specialist will be responsible for providing superior customer service and support for the day-to-day management of all new and existing retirement businesses for People Corporation. This role is the...

  • Client Care Specialist

    5 months ago

    Toronto, Canada Gateway Services Inc Full time

    **Client Care Specialist - Bilingual** **ABOUT GATEWAY SERVICES INC.**: Gateway Services is Canada's first accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America,...

  • Bilingual Client Services Specialist

    3 months ago

    Toronto, Canada Questrade Financial Group Full time

    Bilingual Client Services Specialist (French/English) Toronto, ON, Canada Req #1059 Monday, August 19, 2024 Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward,...

  • Bilingual Client Support Specialist

    1 month ago

    Toronto, Ontario, Canada IFDS Full time

    Bilingual Client Support Specialist - English/French Non-Permanent About Us International Financial Data Services (IFDS) is a premier provider of outsourcing and technology solutions tailored for the financial services sector. With a global presence, we cater to over 240 financial institutions, offering innovative solutions to asset managers, banks,...

  • Bilingual Client Support Specialist

    3 months ago

    Toronto, Ontario, Canada IFDS Full time

    Bilingual Client Support Specialist - English/French Non-Permanent About Us International Financial Data Services (IFDS) is a premier provider of outsourcing and technology solutions tailored for the financial services sector. With a global presence, we cater to over 240 financial institutions, offering innovative solutions to asset managers, banks,...

  • Bilingual Client Services Specialist

    3 months ago

    Toronto, Canada Questrade Financial Group Full time

    Bilingual Client Services Specialist (Mandarin/English) 5700 Yonge St, North York, ON M2M 4K2, Canada ● Toronto, ON, Canada Req #1060 Friday, August 23, 2024 Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is...

  • Claims Specialist

    5 months ago

    Toronto, Canada WCG Services Full time

    **Who we’re looking for**: **Claims Specialist (Bilingual)** **Program**: RSVP **Status**: Permanent, Full-Time **Location**:Work from Home in Canada Like WCG, you believe in the power of work to transform lives. As Claims Specialist, you’ll be responsible for answering client telephone inquiries about their claims, processing claims, and invoicing...

  • Bilingual Client Services Representative

    1 month ago

    Toronto, Ontario, Canada Questrade Financial Group Full time

    About the RoleWe are seeking a highly skilled and bilingual Client Services Specialist to join our team at Questrade Financial Group. As a key member of our client support team, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving their issues in a timely and professional manner.Key...

  • Bilingual Client Services Representative

    1 month ago

    Toronto, Ontario, Canada Questrade Financial Group Full time

    About the RoleWe are seeking a highly skilled and bilingual Client Services Specialist to join our team at Questrade Financial Group. As a key member of our client support team, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving their issues in a timely and professional manner.Key...

  • Bilingual Client Services Representative

    2 weeks ago

    Toronto, Ontario, Canada Questrade Financial Group Full time

    Job SummaryWe are seeking a highly skilled Bilingual Client Services Specialist to join our team at Questrade Financial Group. As a key member of our client support team, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving their issues in a timely and professional manner.Key...

  • Bilingual Client Services Representative

    1 month ago

    Toronto, Ontario, Canada Questrade Financial Group Full time

    About the RoleWe are seeking a highly skilled and bilingual Client Services Specialist to join our team at Questrade Financial Group. As a key member of our client support team, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving their issues in a timely and professional manner.Key...

  • Bilingual Client Services Representative

    1 month ago

    Toronto, Ontario, Canada Questrade Financial Group Full time

    About the RoleWe are seeking a highly skilled and bilingual Client Services Specialist to join our team at Questrade Financial Group. As a key member of our client support team, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving their issues in a timely and professional manner.Key...

  • Bilingual Client Services Representative

    1 month ago

    Toronto, Ontario, Canada Questrade Financial Group Full time

    About the RoleWe are seeking a highly skilled and bilingual Client Services Specialist to join our team at Questrade Financial Group. As a key member of our client support team, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving their issues in a timely and professional manner.Key...

  • Bilingual Client Services Representative

    1 month ago

    Toronto, Ontario, Canada Questrade Financial Group Full time

    About the RoleWe are seeking a highly skilled and bilingual Client Services Specialist to join our team at Questrade Financial Group. As a key member of our client support team, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving their issues in a timely and professional manner.Key...

Bilingual Client Services Specialist

4 months ago

Old Toronto, Canada Questrade Financial Group Full time

Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, there are flexible working arrangements so you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at Questrade.

NOC 64400

What’s in it for you as an employee of QFG?

  • Health & wellbeing resources and programs
  • Paid vacation, personal, and sick days for work-life balance
  • Competitive compensation and benefits packages
  • Hybrid and flexible work arrangements
  • Career growth and development opportunities
  • Opportunities to contribute to community causes
  • Work with diverse team members in an inclusive and collaborative environment

We’re looking for our next Bilingual Client Services Specialist (French/English). Could It Be You?

The purpose of the Client Services Specialist is to develop a positive client experience by understanding and responding to clients’ enquiries quickly, professionally and accurately.

As the primary point of contact for our clients, the Client Services Specialist must provide exemplary customer service and recognize opportunities to proactively position other Questrade products and services to better meet the client’s needs.

What’s it like working as a Bilingual Client Services Specialist (French/English) at Questrade?

The Bilingual Client Services Specialist responds to incoming inquiries from clients by phone, email and instant messaging.

They respond to a variety of client issues including: account inquiries, transaction inquiries, product inquiries and technological assistance.

In addition, the Client Services Specialist may contact clients directly to advise of issues in their accounts or to follow up on other concerns.

In this role, responsibilities include but are not limited to:

  • Effectively and efficiently manage each client interaction from first contact to resolution;
  • Manage multiple inbound/outbound client support channels (i.e. phones, email, live chats, in-person);
  • Become subject matter expert on Questrade products and services;
  • Provide technical support to clients on Questrade’s various trading software platforms;
  • Presenting value added solutions (including products, tools and resources) in addition to exploring opportunities relevant to the client;
  • Resolve client problems in a professional manner, escalating issues as required;
  • Keep current on Questrade’s products, services, programs, policies and procedures;
  • Participate in team meetings and workshops.

So are YOU our next Bilingual Client Services Specialist (French/English)? You are if you…

  • Have a post-secondary degree/diploma in related field
  • Your written and spoken English and French is impeccable, and your communication skills are highly polished.
  • Have completed Canadian Securities Course (CSC)

Some more information you might want to know...

  • If a candidate is located in the Greater Toronto Area they will be expected to come into the office.
  • The shifts will be scheduled 5 days per week, not exceeding 40 hours in total; however, the working hours/days of the week may fluctuate from one week to another.
  • The 8-hour shifts will be scheduled between 7:30 am-10 pm on Mondays-Fridays and 10 am-6 pm on Saturdays & Sundays, including statutory holidays.

Sounds like you? Click below to apply

#LI-HT1

#LI-On-site

At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.

#J-18808-Ljbffr