Catastrophe Residential Field Claims Specialist

Work Location: Markham, Ontario, Canada

Hours: 35

Line of Business: TD Insurance

Pay Details: We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description: TD Insurance is part of TD Bank Financial Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches. In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada. At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 5,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers.

Job Details If you’re a compassionate and thorough professional with strong analytical skills, we want you to join our team. We’re there for our customers, in their communities, immediately following a Residential claim loss to ensure their urgent needs are met. As a Field Advisor you’ll provide advice and support to our customers and ensure they feel taken care of in their time of need.

What You'll Do No matter where you work at TD you’ll make a meaningful impact, grow your skills and thrive in our culture of care. As a valued member of our National Catastrophe Claims Team your work will involve a range of complexity and may include the following accountabilities:

Make an Impact:

• Gather, organize and verify required information and documentation from all available sources to ensure a thorough and complete compilation of facts to resolve claims
• Reconcile contractor estimates from new and preferred vendors to ensure appropriate settlements are reached for the damages sustained in a catastrophic event
• Contribute to team productivity objectives by maintaining a positive file count and open/close ratio
• Inspect insured dwellings and complete a comprehensive scope of repair, documenting and estimating anticipated repair costs.

Experience Growth:

• Research complicated coverage scenarios and apply this knowledge to your customer claim files
• Learn and demonstrate our customer-centric and strategic objectives while contributing to TD Insurance Group’s deliverables

Cultivate our Culture of Care:

• Travel to the site of a Catastrophe within Canada as part of our field response
• Consider every case as unique; apply non-biased and appropriate methods to achieve file resolution, resulting in a fair and equitable claim settlement
• Provide direct supervision of clients by communicating clear claims processing requirements, maintaining detailed claims notes and delivering timely progress updates
• Participate fully as a member of the team and contribute to a positive work environment

Job Requirements

What You Need to Succeed

• 3-5 or more years of claims adjusting experience, specifically in residential insurance
• A solid understanding of building repair techniques and requirements to produce estimates on structures up to, or sometimes exceeding, $200,000
• Sound knowledge of both Xactimate and the use of Xactanalysis
• You have completed HAAG certification (reviewer or inspector) or a equivalent course .
• Excellent customer service skills; dedicated to meeting or exceeding the expectations of internal and external clients
• Proven ability to negotiate win/win outcomes when reasonably possible
• Demonstrated clear and professional communication skills, both written and verbal, and a well-practiced active listener
• Strong ability to conduct thorough investigations; can effectively analyze evidence and identify discrepancies or gaps in data and reports
• A valid driver's license with a clean driving record
• Available to travel nationally with limited notice to support communities and customers impacted by catastrophe/weather events
• Ability to work weekends, evenings and overtime as required to meet the needs of our customers
• Demonstrated support for process improvements; can embrace frequent change and thrive in a dynamic work environment
• Candidates actively pursuing their Chartered Insurance Professional (CIP) designation and or other relevant continuing education are preferred
• Provincial claims licensing may be required
• Bilingual (English and French) written and verbal skills are required for Quebec-based applicants and may be required for Atlantic-based applicants

Who We Are

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always. TD Insurance offers a wide range of products, including General Insurance and Life and Health. More than four million customers count on us. As the largest direct to consumer insurer in Canada, we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you