Total Loss Claims

2 months ago

Markham, Canada TD Bank Full time

**Work Location**:Canada

**Hours**:35

**Line of Business**:TD Insurance

**Pay Details**:
TD Insurance is part of TD Bank Financial Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.

In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 5,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers.

Reporting to the Team Leader, Claims Services, the Claims Advisor is accountable for providing quality service and managing expenses through the claims settlement process. This includes: setting up appraisals, assigning contractors, and ordering police reports; investigation, negotiation and settlement of automobile claims; generating financial transactions and finalizing settlements in a timely fashion.

Responsibilities include but are not limited to:

- Expedites client contact, explains coverage's, rights, obligations, claims presentation and processing, in accordance with TD's Automobile Policies and Procedures
- Delivers Legendary Customer Experiences
- Negotiates and settles claims within authority level and requests authorization where necessary.
- Assists and cooperates with colleagues during peak periods, vacation times and catastrophe situations, while maintaining personal workload.
- Follows up with clients to ensure timely and accurate submission of documentation.
- Actively seeks new information, interpretations and techniques to ensure knowledge is current.
- Participates in the development of departmental procedures and directives.
- Diligent processing of claims efficient responding to calls, messages, mail and invoices in accordance with claims service standards.

**Job Requirements**
- 3+ years relevant experience
- Given that this role will be supporting the Quebec market, an AMF issued license to adjust claims in the province of Quebec will need to be obtained within a 120 day period
- Given that this role will be supporting the New Brunswick market, a license to adjust claims in the province of New Brunswick will need to be obtained within a 120 day period
- Bilingualism (Eng./Fre.) is an asset

**Who We Are**

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. More than four million customers count on us.

As the largest direct to consumer insurer in Canada, we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.

**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

**Additional Information**:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

**Colleague Development**

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organizati

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