Client Solutions Coordinator

3 weeks ago

Guelph, Canada Lynden International Full time

45 Quarterman Rd, Guelph, ON N1C 1C3, Canada Req #746

Tuesday, March 19, 2024

Lynden International Logistics ULC,a leader in the field of 3rd party logistics for the healthcare & consumer goods industries. As a leading advocate of operational efficiencies, we take pride in developing customized solution protocols within our systems, to meet the needs of our client partners within the healthcare industry.

Lynden International Logistics ULC is looking for an enthusiastic individual to become an integral part of our Client Relations team. If you're passionate about delivering exceptional service and thrive in a collaborative environment, we want to hear from you Take the next step in your career with Lynden.


Lynden offers many benefits for full-time employees including: Medical, Dental and Vision Insurance; Vacation, Sick Days, STD, Company Paid LTD, an Employee Assistance Program; and Retirement Plans.

WORKING SCHEDULE: Monday to Friday, 8:30am – 4:30pm

POSITION DESCRIPTION:

To serve Lynden as the primary relationship holder for an assigned client base within the healthcare sector. The responsibility of the role is to build and maintain strategic partnerships with existing clients through managing accounts and providing ongoing solutions to their business needs. This entails preparing presentations, leading conference calls, identifying opportunities, resolving problems, and managing projects. In addition to work duties and expectations, you must contribute towards our forward thinking and positive mindset to help grow our business and our culture.

DUTIES & RESPONSIBILITIES:

  • Reliable liaison between Lynden and the client base
  • Promoting and representing Lynden with clients and within the organization
  • Manage key performance indicators and identify continuous improvement opportunities
  • Lead performance review meetings (KPI’S) with clients to ensure we manage and address issues
  • Build-out and present quarterly business unit reviews (QBR’s) with designated clients
  • Identify and present business cases to justify continuous improvement initiatives
  • Work close with operational teams to ensure projects are managed from inception to execution
  • Collaboration with analytics team to analyze client data and present information back to the client in a cohesive manner
  • Understand and control business activity in accordance with the contract terms
  • Maintain the client procedure manual (CPM) to ensure consistent application of agreed processes across the branches
  • Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight
  • Primary escalation point for service related issues and will be responsible to ensure a quick resolution
  • Team player and positive attitude

SKILLS/TRAINING REQUIRED:

  • Minimum 5 years of business related experience
  • Background in sales, customer service, operations, quality assurance (preferably servicing healthcare)
  • Dynamic personality able to effectively engage and influence a variety of audiences at all levels of business
  • Business acumen, sound decision making, analytical and organizational
  • Track record of building comfortable relationships based on trust and respect
  • Demonstrated behaviors supporting our core values of respect and trust
  • Collaboration participatory leadership, team building and highly developed organizational skills
  • Exceptional account management and project management skills
  • Excellent and effective abilities in both oral and written communication skills
  • Highly developed critical thinking skills and ability to conceptualize and analyze problems
  • Excellent problem solving, decision-making, planning and evaluation skills
  • Ability to prioritize responsibilities, balancing client deliverables on multiple projects as well as internal obligations
  • Strong negotiation and conflict resolution skills
  • Demonstrated ability to relate easily to a variety of people from various and diverse backgrounds
  • Have an understanding of the healthcare industry, warehouse management solutions, and operating disciplines
  • Proficiencies in Excel, Word, PowerPoint
  • Flexibility and willingness to travel into the Ontario facilities and possible travel to see clients across Canada

EDUCATION & EXPERIENCE:

Secondary school diploma

Minimum experience required:

3 years experience in customer service or equivalent combination of education, experience and training

Plus 3 months on-the-job training

WORKING CONDITIONS:

Works under office and warehouse conditions. Work will entail constant interruptions. Required to work extended hours on a rotating basis. Very heavy workload during certain times of the day. Some overtime as required.

Lynden International Logistics ULC is an equal opportunity employer dedicated to building an inclusive and diverse workforce. Accommodation will be provided in all stages of the hiring process. Contact us for any accommodation requests, and we will work with you to meet your needs.

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