Solutions Support Specialist
3 weeks ago
**Solutions Support Specialist**
**Guelph Office (hybrid office)**
**Full-time, permanent**
Semex is a dynamic global organization that is committed to developing and delivering innovative genetic solutions. We believe that people truly are the cornerstone of our success, and that our employees are our most important asset.
**What you will do**:
- Manage the Semex Solutions support desk, answering requests from both Semex representatives and external clients
- Monitoring the uploading of data from herd management software that will be used across Elevate, Optimate and DairyTrack
- Working with Semex representatives to solve support issues from Semex Solutions software
- Build extension materials for training of Semex Solutions training and communications.
- Will provide Solutions training to Semex representatives through webinars and other platforms
- Administer the billing of Semex Solutions services and collection of information on Semex sires and genetic brands
**What you’ll need to be successful**:
- Excellent communication and collaborative skills
- Strong organizational and time management skills
- Strong problem solving and computer skills
- Leadership and collaboration experience
**What we offer**:
- Benefits (Short and long-term disability, life, health, vision and dental)
- Defined contribution pension plan
- Flexible work schedule
- Hybrid work (depending on the position held)
- Paid time-off
- Social activities
- Referral bonus
If you are looking for an organization that invests in its people, is engaging, flexible and striving for betterment this is the opportunity for you At Semex, we demand the best of ourselves, our company and what we do for our customers.
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