Client Experience Coordinator

2 weeks ago


Guelph, Canada Defy Sports Performance & Physiotherapy Full time

Are you an outgoing, people-person who can strike up a conversation with anyone? Do you have a background in sales?

Defy Sports Performance & Physiotherapy is looking for a special individual to provide **amazing customer service** for our clients from the moment they walk in the door of our vibrant clinic.

**We are looking for someone with**:

- Excellence in customer service and sales
- Talent with marketing and advertising
- Strong interpersonal, communication, organizational, time and task management skills
- The ability to balance professionalism and fun
- A positive, motivated attitude and genuine desire to help others
- Additional skills an asset; especially blog/copy writing and editing

**Your role will include**:

- Managing busy communication channels between clients and therapists (on-line, phone, and in-person booking and scheduling)
- Maintaining community connections through interactions with our clients
- Completing direct billing and payment collection
- Administrative assistant tasks
- Assisting with maintaining the facility (ie. gym area clean-up and laundry as needed)

**Details of Position**:

- You will receive thorough onboarding from multiple members of the team that will contribute to your growth in customer service
- Part-time position 25 hours/week
- A minimum of 2 evenings a week required until 8pm and Saturdays 8-4pm

**Job Types**: Part-time, Permanent
Part-time hours: 25 per week

**Salary**: $16.00-$22.00 per hour

**Benefits**:

- Casual dress
- Company events
- Flexible schedule
- On-site gym
- On-site parking
- Paid time off
- Wellness program

Schedule:

- Day shift
- Evening shift
- Morning shift
- Weekends as needed

COVID-19 considerations:
Application question(s):

- Are you able to work Saturdays 8-4 as well as at least two evenings/week until 8:15 pm?

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 2023-08-09
Expected start date: 2023-08-20



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