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Organizational Change Lead

3 months ago

Old Toronto, Canada Dokainish & Company Full time
Organizational Change Lead

Toronto, Ontario, Canada - Full Time Non-Remote

About Dokainish & Company

Since 2011 Dokainish & Company has been providing world class professional consultancy services. We specialize in working diligently and collaboratively with our clients to achieve long-lasting and impactful results across numerous business functions. Our areas of expertise include, but are not limited to, Project Management, Quantitative Risk Analysis, Organizational Change Management, Project Controls, Enterprise Reporting, Estimating, Asset Management, and System Implementation for Capital Projects. We draw upon decades of project experience to deliver customized solutions to our clients’ most complex challenges.

We are a fast-growing organization, currently seeking an Intermediate Organizational Change Lead with Business Analysis experience to join our consulting firm.

The Opportunity

The Organization Change Lead will drive the delivery of client projects ensuring the realization of business benefits through effective change management practices. The ideal candidate has a curious mind and is focused on the human adoption of changes to processes, systems, and procedures. This is a full-time, non-remote, in-person position based in Toronto, Ontario, Canada.

Responsibilities

  • Change Assessment:
    • Collect and analyze key change details to define parameters of changes, impact of change, and purpose of change.
    • Engage with appropriate client management stakeholders to capture and articulate change vision connected to strategic business objectives.
    • Capture and analyze client organizational hierarchy and stakeholders to develop understanding of impacted groups across the organization.
    • Assess organizational attributes and culture to determine readiness for change and identify high-level adoption risks.
  • Change Planning:
    • Develop overall change management strategy using inputs from assessment phase to generate an approach to delivering change across the client organization.
    • Work closely with client senior management to coach and cultivate broad coalition of support within their organizational network to champion and promote change both horizontally and vertically.
    • Create and socialize communication plans with key stakeholders with the goal of establishing and maximizing stakeholder awareness of changes amongst all stakeholder groups.
    • Evaluate end user learning needs to develop training plan geared towards facilitating acquisition of essential skills and knowledge to operate in the future state.
    • Define, develop, and socialize success criteria and adoption metrics to inform progress of change management efforts.
    • Develop sponsorship management plan to maximize visibility, presence, and influence of key sponsors.
  • Change Execution & Monitoring:
    • Develop and deliver end user training sessions to facilitate adoption of requisite knowledge and skills to operate in the future state.
    • Develop, deploy, and manage communications to influence awareness and engagement of stakeholders.
    • Evaluate, monitor, and manage stakeholder resistance to mitigate impact of adoption barriers.
  • Sustainability:
    • Review and action change performance metrics to maximize end user adoption.
    • Collaborate with client team to transition duties from project to operations.
    • Plan and dispense rewards and recognition to incentivize continued adoption of future state.

Qualifications

  • College/university graduate or equivalent combination of technical skills and experience.
  • Minimum 5 years of experience managing complex change initiatives.
  • Role suitable for candidates with professional experience with Project Management.
  • Excellent working knowledge of Word, Excel, and PowerPoint.
  • Must be willing to travel to client sites as required.
  • Flexibility to work outside normal business hours as required.
  • Candidates must be legally eligible to work in Canada, and must be based in Toronto, or GTA area, or willing to relocate.
  • This role is a full-time, non-remote position based in Toronto Ontario.

We take immense pride in our high performing, collaborative team. We recognize and value the uniqueness of every individual who works at Dokainish & Company, and we aim to harness our strengths into a synergistic team that thrives in an environment of open communication, accountability, trust, and respect.

If you believe your skillset, drive, qualifications, and experience is a match, we welcome your application and can’t wait to hear from you.

We thank all applicants for their interest in joining Dokainish & Company, please note only those candidates considered for an initial interview will be contacted.

Dokainish & Company is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to age, gender, race, colour, religion, sexual orientation, gender identity, national origin, disability, age and veteran status, or any other protected status required by applicable law.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and Dokainish & Company AODA Policy, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.

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