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Bilingual Technical Help Desk Specialist

2 months ago

Old Toronto, Canada Nexus Systems Group Inc. Full time
Bilingual Technical Help Desk Specialist (FR/ENG) x 2

Typical Day in Role:

  1. Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level.
  2. Troubleshooting customer concerns over inbound phone calls.
  3. Enter commands and observe system functioning to verify correct operations and detect errors.
  4. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  5. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Must Haves:

  • Fluent English/French - Mandatory (no exceptions, bilingual and fluency in both required).
  • 1-2 Years Customer Service Experience.
  • 1-3 years of browser troubleshooting practices.
  • Knowledge of computer software, such as configuration management software, desktop communications software, operating system software.

Nice to Have:

  • Previous Help Desk or Contact Center experience.
  • Technical Help Desk Experience.

Soft Skills:

  • Strong Verbal and written communication skills.
  • Problem-solving skills.
  • Customer service.
  • Empathy, finesse, and interpersonal skills.
  • High ability to work independently and manage one’s time.

Education:

College/University in related field preferred but not required.

Best vs Avg Candidate:

Strong technical helpdesk experience with strong language proficiency.

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