Guest Services Coordinator

4 weeks ago

Quebec, Canada ROME GROUP Full time

The Guest Services Coordinator plays a vital role at The Sheldon – usually the first point of contact for visitors, donors, clients, and ticket buyers. The Guest Services Coordinator answers all incoming calls, greets visitors, and accepts deliveries at the Emerson Entrance welcome desk. This position is cross-trained in our Box Office system and acts as a back-up for the Guest Services Manager. This position also provides valuable administrative support to The Sheldon team.

ROLES AND RESPONSIBILITIES

  • Act as primary frontline representative for all phone calls and assist as much as possible with routine questions about ticket purchases, subscription purchases, rentals, Gallery hours, and exhibits.
  • Receive visitors and direct them to appropriate location and/or staff member.
  • Receive, open, and distribute mail/faxes to individual staff mailboxes.
  • Record checks/cash received into daily receipts log and distribute to staff via email; make copies of checks and distribute to appropriate staff member as requested.
  • Coordinate operation and maintenance of office machines, call for service, refill supplies (paper, etc.) in office machines.
  • Lock and unlock Emerson and Concert Hall doors Monday – Friday, 9 a.m. and 5 p.m.
  • Act as back-up for the Guest Services Manager and fulfill ticket requests when they are busy or unavailable.
  • Provide general administrative assistance to The Sheldon staff as needed with miscellaneous projects and tasks. Such projects might include stuffing envelopes, labeling, mailings, printing, Raisers Edge data entry, preparing Rental packets, etc.
  • Be available to occasionally work at the Box Office for Sheldon Concerts (extra shift pay is provided for Box Office work outside the normal workday).

REQUIREMENTS

  • Be computer literate and the ability to pick up new software systems.
  • Strong inter-personal skills with the ability to communicate effectively with multiple personality types, sensitivities, and cultural backgrounds.
  • Fluent in English.
  • Ability to be proactive and positively contribute, actively participating in tasks as needed and anticipating future needs.
  • Diplomacy and tact.

TERMS OF EMPLOYMENT

  • 35-hour work week plus frequent nights and weekends.
  • Competitive benefits package includes health insurance, retirement match, and paid time off.
  • This position is hourly – starting wage is $19.50 per hour.
  • The Sheldon is an equal opportunity employer. People of Color, individuals with disabilities, members of the LGBTQIA+ community, and veterans are encouraged to apply.

HOW TO APPLY
Interested candidates are invited to submit their resume and cover letter to Cary Goldwasser, cgoldwasser@thesheldon.org, with the subject line Guest Services Coordinator- [Your Name].

Please no telephone inquiries.

About the Sheldon
The Sheldon is a nonprofit organization which presents concerts by the world’s greatest artists in its historic Sheldon Concert Hall, quality visual art exhibits in its adjacent Art Galleries, and important education programs that change the lives of thousands of children in the St. Louis community and beyond. The Sheldon hosts over 350 events per year and welcomes over 100,000 visitors.
Built in 1912 as the Ethical Society of St. Louis, The Sheldon consists of a 700-seat concert hall, a 300-seat ballroom, a 500-seat banquet room, and a 7,000 square foot art gallery. With a committed board of directors, The Sheldon has positioned itself as a financially stable artistic gem in the heart of St. Louis’ Grand Center Arts District.

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