Guest Services Agent

4 days ago

Quebec City, Canada Marriott International, Inc Full time

**Job Number** 24077230

**Job Category** Rooms & Guest Services Operations

**Location** Delta Hotels Quebec, 690 Boul Rene Levesque Est, Quebec City, QC, Canada VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • Guest Service Representative

    2 weeks ago

    Quebec City, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a** **Guest Experience Centre Consultant** **to join our Guest Services team!** **(Quebec, PQ)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing...

  • Guest Experience Centre Consultant

    4 weeks ago

    Quebec City, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consulant** **to join our Guest Services team!** **(Quebec)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...

  • Guest Experience Centre Consultant

    2 weeks ago

    Quebec City, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a** **Guest Experience Centre Consultant** **to join our Guest Services team!** **(Quebec, PQ)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing...

  • Bilingual Guest Experience Centre Consultant

    4 weeks ago

    Quebec City, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Bilingual Guest Experience Centre Consulant** **to join our Guest Services team!** **(Quebec)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East...

  • Guest Service Agent

    2 weeks ago

    Quebec City, Canada Marriott International, Inc Full time

    **Additional Information** Pay: $23.00 - $25.56/ hour **Job Number** 23145953 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Quebec, 690 Boul Rene Levesque Est, Quebec City, QC, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Process all guest...

  • Guest Service Agent

    3 weeks ago

    Quebec City, Canada Marriott International, Inc Full time

    **Additional Information** Pay: $23.00 - $25.56 / hour **Job Number** 23012169 **Job Category** Rooms & Guest Services Operations **Location** 690 Boul Rene Levesque Est, Quebec City, QC, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Process all guest check-ins, check-outs,...

  • Guest Service Supervisor

    3 weeks ago

    Quebec City, Canada Marriott International, Inc Full time

    **Job Number** 24011751 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Quebec, 690 Boul Rene Levesque Est, Quebec City, QC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment,...

  • Guest Service Supervisor

    4 days ago

    Quebec City, Canada Marriott International, Inc Full time

    **Job Number** 23136142 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Quebec, 690 Boul Rene Levesque Est, Quebec City, QC, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Process all guest check-ins, verifying guest identity, form of payment,...

  • Guest Service Supervisor

    3 weeks ago

    Quebec City, Canada Marriott International, Inc Full time

    **Job Number** 23014454 **Job Category** Rooms & Guest Services Operations **Location** 690 Boul Rene Levesque Est, Quebec City, QC, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Process all guest check-ins, verifying guest identity, form of payment, assigning room, and...

  • Guest Service Supervisor

    3 days ago

    Quebec City, Canada Marriott International, Inc Full time

    **Job Number** 23101331 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Quebec, 690 Boul Rene Levesque Est, Quebec City, QC, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Process all guest check-ins, verifying guest identity, form of payment,...

  • Reservations Agent

    4 weeks ago

    Quebec City, Canada Marriott International, Inc Full time

    **Additional Information** Pay Range: $23.00 - $25.56 per hour **Job Number** 23103894 **Job Category** Reservations **Location** Delta Hotels Quebec, 690 Boul Rene Levesque Est, Quebec City, QC, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Process all reservation requests,...

  • Attendant, Hotel Guest Services

    4 weeks ago

    Quebec City, Canada Hôtels Alt Full time

    Education: No degree, certificate or diploma - Experience: 1 to less than 7 months **Work site environment**: - Air conditioned **Tasks**: - Assist passengers as required - Address customers' complaints or concerns - Assist clients/guests with special needs - Attend to group arrivals and departures - Handle luggage for hotel guests - Provide information...

  • Customer service agent

    1 week ago

    Quebec City, Canada EightSix Network Full time

    Job Description Expanding company. Dynamic equis. Medical domain. Valuation. Possibility of advancement. Flexible hours. Do you want to live a new work experience where respect, flexibility, team spirit reign and where the human being is at the heart of the concerns of the company? Stop looking, we are hiring team players like you at Physipro!...

  • Insurance Customer Service Representative

    4 weeks ago

    King City, Canada Dumitru Pitu - Desjardins Insurance Agent Full time

    **Insurance Customer Service Representative - Desjardins Insurance Agent Team Member**: **Commission-Based - Remote** Location: Richmond Hill Type: Full Time **Position Overview**: Successful Desjardins Insurance Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative. We seek an energetic...

  • Insurance Customer Service Representative

    2 weeks ago

    King City, Ontario, Canada Dumitru Pitu - Desjardins Insurance Agent Full time

    Insurance Customer Service and Sales Representative - Desjardins Insurance Agent Team Member Location: Richmond HillType: Full Time/ Part TimePosition Overview:Successful Desjardins Insurance Agent is seeking a qualified professional to join their winning team for the role of Customer Service and Sales Representative. We seek an energetic professional...

  • Customer Service Agent

    2 months ago

    Quebec City, Canada Federation of African Canadian Economics Full time

    **People Manager**: No **The opportunity**: As the FACE Customer Service Agent, you act as a key point of contact for inbound client and applicant calls and inquiries, offering general advice and feedback or triaging more complex tasks/inquiries to your designated FSC partners, providing a premium client experience in every instance. Passionate about...

  • Customer Service Agent

    2 days ago

    Quebec City, Canada Federation of African Canadian Economics Full time

    **People Manager**: No **The opportunity**: As the FACE Customer Service Agent, you act as a key point of contact for inbound client and applicant calls and inquiries, offering general advice and feedback or triaging more complex tasks/inquiries to your designated FSC partners, providing a premium client experience in every instance. Passionate about...

  • Agent - Service Aux Partenaires

    2 weeks ago

    Quebec City, Canada Beneva Full time

    Titre d'emploi: Agent - service aux partenaires Statut: Régulier Sommaire: 2 postes disponibles Comme agent(e) - service aux partenaires, votre rôle consiste à assurer le service à la clientèle à nos partenaires, soit les conseillers en sécurité financière, les directeurs des ventes ainsi que les agents généraux de Beneva. Vous avez à cœur...

  • Guest Experience Centre Consultant

    1 week ago

    Quebec City, Canada Recipe Unlimited Corporation Full time

    **RECIPE Is Looking For a Guest Experience Centre** **Consultant to join our Guest Services team!** **(Quebec)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing Group, New York Fries,...

  • Agent(E) Au Service à La Clientèle

    3 weeks ago

    Quebec City, Canada Les Spécialistes en Services Full time

    Nous sommes présentement à la recherche d'un agent(e) au service à la clientèle. **Les tâches**: - Traiter les commandes reçues par courriel et télécopieur - Entrer les données dans le système informatique - Répondre aux questions des clients - Assurer un suivi des livraisons/cueillettes de marchandises - Répondre aux besoins des clients **Les...