Customer Success Manager
3 months ago
Fourwaves is a fast-growing Canadian B2B SaaS company based in Quebec with over 10 years of experience. We have hundreds of clients internationally, including in Canada, the United States, and Europe.Our mission is to support academic and research communities by facilitating meetings and exchanges. We build tools to optimize the efficiency of conference organizers and maximize the impact of events for participants, primarily for universities and associations. Experiencing strong growth , we aim to become THE globally recognized solution for academic conferences of all sizes.We are looking for a Customer Success Manager who will reinforce the team and play a central role in turning our clients into evangelists.Main challenges:⚡ Onboard our clients onto the platform by showing them what it can do⚡ Provide incredible support to retain clients and grow word-of-mouth We use top tools: Hubspot, Intercom, etc.⚡ Bring and implement ideas to improve the customer experience and track performance.⚡ Work closely with the product owner (CEO), sales, and design to share feedback from organizers.We are looking for someone who:Speaks and writes fluently in French and English.Is a "people person" who loves talking to and helping people. Empathy, curiosity, and proactivity are key.Pushes their limits when faced with a new challengeIs deeply passionate about something, and whose interests and experiences will contribute to our flourishing culture. We’ll share more about this during one of our weekly "Iced Tea & Learn" sessions.Bonus points for candidates who are in QuebecWhy Fourwaves?Attractive conditions: a competitive base salary, uncapped commissions, plus group RRSPs and insurance benefits .To quickly feel the impact of your work .To work remotely and have flexibility with your schedule ⌚️.To work with a dynamic team ⚡️.To contribute to our internal Slack emojis
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Customer Success Manager
3 months ago
Quebec, Canada Fourwaves Full timeFourwaves is a fast-growing Canadian B2B SaaS company based in Quebec with over 10 years of experience. We have hundreds of clients internationally, including in Canada, the United States, and Europe.Our mission is to support academic and research communities by facilitating meetings and exchanges. We build tools to optimize the efficiency of conference...
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Customer Success Manager
3 months ago
Quebec, Canada Fourwaves Full timeFourwaves is a fast-growing Canadian B2B SaaS company based in Quebec with over 10 years of experience. We have hundreds of clients internationally, including in Canada, the United States, and Europe.Our mission is to support academic and research communities by facilitating meetings and exchanges. We build tools to optimize the efficiency of conference...
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Director, Customer Success
6 months ago
Quebec City, Canada EightSix Network Full timeJob Description The Challenge As a Director of Customer Success at Coveo, you will lead a team of dedicated Customer Success Managers, and scale our Customer Success practice. Reporting directly to the Vice President, Customer Success, you will be driving operational excellence, and managing the adoption and enablement of our solution. Your focus is...
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Customer Success Manager
3 months ago
Quebec, Canada, Canada Fourwaves Full timeFourwaves is a fast-growing Canadian B2B SaaS company based in Quebec with over 10 years of experience. We have hundreds of clients internationally, including in Canada, the United States, and Europe.Our mission is to support academic and research communities by facilitating meetings and exchanges. We build tools to optimize the efficiency of conference...
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Customer Success Specialist
6 months ago
Quebec City, Canada Hitachi Energy Full timeHitachi Energy is looking for a customer success specialist to provide superior external customer service and coordinate with relevant resources to increase customer satisfaction. **Responsabilities**: - Single point of contact for customers “the voice of the customer” for all post-order transactions. Develop a knowledge of the customer; identify and...
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Responsable de la Réussite Klient
1 month ago
Quebec, Canada Klient Full timeResponsable de la Réussite Klient (CSM)Klient permet aux entreprises de services professionnels de croître et de prospérer. Notre logiciel d'Automatisation des Services Professionnels (PSA) est entièrement natif à la plateforme Salesforce et permet aux équipes de travailler en étroite collaboration avec les clients, depuis l'opportunité de vente...
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Responsable de la Réussite Klient
1 month ago
Quebec, Canada Klient Full timeResponsable de la Réussite Klient (CSM)Klient permet aux entreprises de services professionnels de croître et de prospérer. Notre logiciel d'Automatisation des Services Professionnels (PSA) est entièrement natif à la plateforme Salesforce et permet aux équipes de travailler en étroite collaboration avec les clients, depuis l'opportunité de vente...
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Responsable de la Réussite Klient
1 month ago
Quebec, Canada Klient Full timeResponsable de la Réussite Klient (CSM) Klient permet aux entreprises de services professionnels de croître et de prospérer. Notre logiciel d'Automatisation des Services Professionnels (PSA) est entièrement natif à la plateforme Salesforce et permet aux équipes de travailler en étroite collaboration avec les clients, depuis l'opportunité de vente...
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Customer Success Specialist
3 weeks ago
Repentigny, Quebec, L'Assomption, Canada WelcomeSpaces Full timeEnglish will follow…À propos de WelcomeSpaces WelcomeSpaces révolutionne les interactions entre les professionnels de la finance et leurs clients grâce à une plateforme innovante et axée sur l’intelligence artificielle. Notre mission est de simplifier et d’optimiser ces relations en offrant une solution moderne et performante, soutenue par des...
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Customer Onboarding Manager
3 months ago
Quebec, Canada Insider Full timeBefore jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.About usHi there! We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are connecting data across channels, predicting future behavior with AI, and individualizing...
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Customer Success Associate, Technical Support
6 months ago
Quebec City, Canada Industrial Scientific Corporation Full time**Overview**: The position of Customer Success Associate, Technical Support (French bilingual). This is an entry position with the goal to progress to Customer Success Specialist, Technical Support within six months. The main responsibility of the role is to complete training and under mentorship provide quality support to our customers on issues. The...
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A/E Customer Success
5 days ago
Saint-Laurent, Quebec, H4T 1E3, Montréal, Canada Fedex Canada Full timeThis is an interview position.FedEx Express cherche un talent dynamique et ambitieux. Votre mission : propulser votre carrière au sein d’une entreprise Fortune 100. Gérez des comptes clés, créez de nouvelles opportunités, atteignez des objectifs audacieux.Un rôle passionnant vous attend :· Propulsez-vous vers de multiples opportunités de vente...
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Gestionnaire de Compte Satisfaction Client
3 weeks ago
Montréal, Quebec, Québec, Canada Microsoft Canada Full timeENGLISH TEXT FOLLOWS FRENCH Avis: Avant de soumettre votre candidature, veuillez vous diriger en bas de la page et choisir le site que vous préférez English | FR – (au pied de page). Sélectionnez ‘English’ si vous souhaitez communiquer uniquement en anglais, ou FR – Canada si vous préférez recevoir des communications écrites en anglais et en...
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Customer Experience Program Manager
6 months ago
Quebec City, Canada EightSix Network Full timeJob Description The guardian to our customer experience! Are you someone who believes that a positive experience can make a huge difference in people’s appreciation of specific companies, services or products? As customers ourselves, are we not delighted each time we have a pleasant experience interacting with a customer service department? Can you...
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Customer Service Manager
6 months ago
Quebec Province, Canada Graymont Full timeCanada - Remote - BC, AB, MB, NB, QC **POSITION **SUMMARY** The Customer Service Manager leads, develops and implements strategies to ensure exceptional customer service and satisfaction. Oversees a team of customer service representatives, based in multiple locations within North America, ensuring the efficient and effective receipt and delivery of...
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Customer Relationship Management Manager
2 weeks ago
Montreal, Quebec, Québec, Canada AY Talent Full timeOur client is in search of an experienced CRM Manager to join their Global Marketing team. In this role, you will lead the development and implementation of CRM strategies, optimizing customer engagement and business growth. You will manage the entire CRM lifecycle, from data analysis and customer journey mapping to driving cross-functional collaboration and...
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Customer Service Manager
3 months ago
Quebec City, Canada Walmart Canada Full time**Position Summary... **:Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining...
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Customer Service Manager
2 months ago
Boisbriand, Quebec, Thérèse-De Blainville, Canada C.A.T. Global Inc. Full timeResponsable du service à la clientèle - Courtage de fret - CAT Global LavalRésumé :Diriger l'équipe du service à la clientèle, assurer la satisfaction des clients et gérer les opérations dans un environnement de courtage de fret en évolution rapide.Responsabilités :Encadrer et développer l'équipe.Définir et réviser les attentes en...
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Customer Service Coordinator
3 weeks ago
Quebec City, Canada Pattison Sign Group Full time**Take Your Career to New Heights as a Customer Support Coordinator** **Who We Are** At Pattison ID, we're not just a company-we're a catalyst for innovation and creativity. As one of the largest sign and branding element organizations in the world, we lead the way in delivering exceptional, forward-thinking solutions to our clients. With over 1,000...
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Custom Orders Coordinator
6 months ago
Quebec City, Canada Engage2Excel Full time**About the role** We're looking for a Custom Orders Coordinator. You will be responsible for the administration of custom orders for the Engage2Excel Canada Boutique Account (s) and Engage2Excel US manufacturing. You will be required to work with our internal and external customers to fulfill customs orders, assist in maintaining and nurturing client...