Customer Success Manager

3 months ago


Quebec Canada, Canada Fourwaves Full time

Fourwaves is a fast-growing Canadian B2B SaaS company based in Quebec with over 10 years of experience. We have hundreds of clients internationally, including in Canada, the United States, and Europe.

Our mission is to support academic and research communities by facilitating meetings and exchanges. We build tools to optimize the efficiency of conference organizers and maximize the impact of events for participants, primarily for universities and associations. Experiencing strong growth , we aim to become THE globally recognized solution for academic conferences of all sizes.


We are looking for a Customer Success Manager who will reinforce the team and play a central role in turning our clients into evangelists.


Main challenges:

⚡ Onboard our clients onto the platform by showing them what it can do

⚡ Provide incredible support to retain clients and grow word-of-mouth We use top tools: Hubspot, Intercom, etc.

⚡ Bring and implement ideas to improve the customer experience and track performance.

⚡ Work closely with the product owner (CEO), sales, and design to share feedback from organizers.


We are looking for someone who:

  • Speaks and writes fluently in French and English.
  • Is a "people person" who loves talking to and helping people. Empathy, curiosity, and proactivity are key.
  • Pushes their limits when faced with a new challenge
  • Is deeply passionate about something, and whose interests and experiences will contribute to our flourishing culture. We’ll share more about this during one of our weekly "Iced Tea & Learn" sessions.


Bonus points for candidates who are in Quebec


Why Fourwaves?

  • Attractive conditions: a competitive base salary, uncapped commissions, plus group RRSPs and insurance benefits .
  • To quickly feel the impact of your work .
  • To work remotely and have flexibility with your schedule ⌚️.
  • To work with a dynamic team ⚡️.
  • To contribute to our internal Slack emojis .
  • An exotic retreat abroad every 2 years ️.


-----


Fourwaves est une entreprise SaaS B2B canadienne en forte croissance, basée à Québec et comptant plus de 10 ans d'expérience. Nous avons des centaines de clients à l'international, incluant le Canada, les États-Unis, et l'Europe.


Notre mission est de supporter les communautés académiques et de recherche en facilitant les rencontres et les échanges. Nous bâtissons des outils pour optimiser l’efficacité des organisateurs de conférences et maximiser l’impact des événements pour les participants majoritairement pour les universités et les associations. En forte croissance , nous visons à devenir LA solution reconnue à l’échelle mondiale pour les conférences académiques de toutes tailles.


Nous sommes à la recherche d'un Customer Success Manager qui jouera un rôle central dans la transformation de nos clients en évangélistes.


Les principaux défis:

⚡ Onboarder nos nos clients sur la plateforme en leur faisant découvrir ce qu'elle permet

⚡ Offrir un support incroyable afin de les fidéliser, de faire croître le bouche-à-oreille On utilise de top outils: Hubspot, Intercom, etc.

⚡ Amener et mettre en place des idées pour améliorer l'expérience client et tracker la performance.

⚡ Travailler en lien étroit avec le product owner (CEO), les ventes et le design pour partager les retours des organisateurs.


On recherche quelqu'un qui

  • Parle et écrit couramment en français et en anglais.
  • est une "people person", qui aime parler et aider les gens. L'empathie, la curiosité et la pro-activité sont clés.
  • Pousse ses limites lorsqu'il/elle relève un nouveau défi
  • Est profondément passionné par quelque chose et dont les intérêts et expériences contribueront à notre culture florissante. On se partagera ca lors de l'une de nos sessions hebdomadaires "Iced Tea & Learn".


Bonus point pour les candidats qui sont à Québec


Pourquoi Fourwaves?

  • Pour des conditions avantageuses: salaire de base attractif, commissions non-plafonnées + des REER et assurances collectives
  • Pour sentir rapidement l’impact de ton travail .
  • Pour travailler remote et avoir de la flexibilité sur ton horaire ⌚️.
  • Pour travailler avec une équipe dynamique ⚡️.
  • Pour contribuer à nos émojis internes sur Slack .
  • Retraite exotique hors du pays tous les 2 ans ️.



  • Account Manager

    3 months ago


    Quebec, Canada, Canada Roha Full time

    About ROHAFrom one small office in India in 1972 to a leading Multinational Company, engaged in Manufacture and Marketing of colors and food ingredients, ROHA today has offices in 22 countries, 14 technical application labs in many time zones globally. Manufacturing facilities are spread out across 14 countries: US, UK, Spain, Italy, India, South Africa,...


  • Saskatchewan, Canada, Canada roomvu Full time

    Job Title: Account Management SpecialistJob Type: Full-TimeSalary: 50,000 CAD base salary per year, plus up to 30,000 / Year based on KPIsWe’re looking for an Account Management Specialist to join the Roomvu family!If you’re looking to grow your career in the tech industry and enjoy working in a fast-paced, startup environment, wearing multiple hats,...


  • Ontario, Canada, Canada Sage Recruiting Full time

    Sage Recruiting is looking for a Technical Implementation Manager to join a SaaS company building software for nonprofits and associations. Our client offers a diverse range of solutions, including membership management, content management systems, communication tools, event solutions, and more. They are dedicated to using cutting-edge technology to deliver...


  • Ontario, Canada, Canada Insight Global Full time

    Senior Project ManagerFull Time Direct Contract - 2 Year + extensions Mostly Remote, Ontario JOB DESCRIPTIONInsight Global is seeking a highly motivated project management professional with expertise delivering complex IT projects and programs. In this role, you may lead a variety of business and technology initiatives, including procurement and...

  • Sales Manager

    2 weeks ago


    Ontario, Canada, Canada T&T Power Group Full time

    Elevate Your Career with T&T Power GroupAre you a top-performing sales professional in the electrical and power solutions industry, ready to take the next step in your career? T&T Power Group invites you to lead our national sales team, driving growth and innovation across Canada.Why Join T&T Power Group?Leadership Opportunity: Step into a pivotal role where...

  • Délégué Commercial

    2 weeks ago


    Quebec, Canada, Canada CEVA Logistics Full time

    Délégué CommercialVOTRE RÔLEVous êtes passionné par les ventes? Si c'est le cas, nous avons une opportunité qui vous permettra de développer vos compétences en tant que Délégué Commercial. Sous la responsabilité du Directeur des Ventes, la fonction première est de promouvoir et de vendre tous les services de l’entreprise, de maintenir et...


  • Alberta, Canada, Canada Cansel Full time

    Warranty & Subscription Account ManagerPosition SummaryCansel is currently seeking an Inside Account Manager. You will be responsible for renewals business of our Software subscriptions, Can-Net Virtual Reference Network, Software and Hardware Warranty renewals. You will be working with our existing customers in British Columbia and Alberta in the local...


  • Nova Scotia, Canada, Canada Compunnel Inc. Full time

    Story Behind the NeedBusiness group: Retirement Services. Candidate will be supporting US Retirement Participant Center as a Customer Service Representative.Project: n/a candidate will be supporting business as usual activities.Candidate Value PropositionThe successful candidate will have exposure to US markets and the opportunity to join a team that is...


  • Quebec, Canada, Canada MoreauGrant Consulting Inc Full time

    The Territory Manager, Quebec will provide excellent sales and service to end users supporting cardiac surgery and complimentary products. Responsible for projecting and achieving sales targets in units and revenue within assigned territories. Will evaluate the market continuously, report market conditions, and evaluate and recommend appropriate strategies...


  • Ontario, Canada, Canada Egility Full time

    About the CompanyOur client has earned its place as an industry leader in warehousing, transportation, and country-wide distribution for the Retail industry, satisfying a broad range of retail logistics services for international and Canadian customers for over half a century. With 700 staff across 4 locations (Montreal, Kingston, Ottawa, and Vancouver)....


  • Ontario, Canada, Canada HOIST Full time

    Who we are: We're an IFS integrator, offering comprehensive ERP implementation projects to unparalleled support services. As business strategic partner, we collaborate with clients across focused industries, transcending boundaries to deliver transformative service. With a global team of 200+ members, our strength is in our shared expertise. Our...


  • Quebec, Canada, Canada Reiser Full time

    Food Processing/Food Packaging Machinery Sales Central Montreal/Laval to Quebec City/Levi Remote - Candidate Must Reside in Territory About The Company With more than 60 years of success in the food equipment industry, Reiser is recognized worldwide for its high-quality equipment, innovative engineering, and outstanding service and support. Total commitment...

  • Project Manager

    1 month ago


    British Columbia, Canada, Canada Hays Full time

    IT PROJECT MANAGERClient: IT Service ProviderRole: IT Project ManagerJob Type: 6 Month ContractLocation: Remote (BC candidates strongly preferred)About the Role: We are seeking a dynamic IT Project Manager with a strong background in service implementation and stakeholder communication. This role requires a professional who can bridge the gap between...


  • Quebec, Canada, Canada Chaac Technologies Full time

    Job DescriptionWe are seeking a proactive and experienced Senior Project Manager to lead and deliver innovative solutions tailored to diverse project needs. In this role, you’ll collaborate with developers, designers, and stakeholders to drive the success of cutting-edge projects that redefine immersive learning and VR training programs.As a pivotal member...


  • Ontario, Canada, Canada Hornetsecurity Full time

    Join our fast-growing international team at Hornetsecurity, a European cybersecurity leader expanding into Canada. We're now seeking a motivated Partner Account Manager to drive our success in the Central territories of Canada.Enjoy the flexibility of remote work and benefit from unlimited growth opportunities within a collaborative, innovative...

  • Technical Consultant

    2 months ago


    Ontario, Canada, Canada THOMAX Full time

    The CompanyThomax is a leading developer of cloud software for logistics clients both within Australia and internationally with our technology powering millions of parcel movements annually across a wide range of sectors and businesses. We are rapidly growing local success story, seeking to fill multiple important roles as soon as possible – don’t miss...

  • Area Sales Manager

    3 months ago


    Ontario, Canada, Canada Lock Search Group Full time

    Area Sales ManagerOntarioLock Search Group is seeking a dynamic and results-driven sales professional to lead our client's efforts in promoting innovative, environmentally focused products. If you’re an experienced leader in sales with a background in piping or electrical systems, this is your opportunity to make a significant impact with a global...


  • British Columbia, Canada, Canada Regina Creation Solution Part time

    Full job descriptionAs a Customer Support Representative, you will be the primary point of contact for our customers, providing exceptional service and assistance. You will address inquiries, resolve issues, and ensure a positive customer experience.Key Responsibilities:Customer Interaction: Respond to customer inquiries via phone, email, and chat in a...


  • Ontario, Canada, Canada Pivotal Integrated HR Solutions Full time

    Regional Sales Performance ManagerOur client, a manufacturer of home improvement products is currently searching for a Regional Sales Performance Manager for the Ontario region. Responsibilities:Assist in establishing annual sales plans and targets by relaying competitive landscape factors, industry trends, and opportunities. Establish and maintain good...


  • Ontario, Canada, Canada Roberts Farm Equipment Inc Full time

    For decades, Roberts Farm Equipment has been unique in the farming community aggressively cutting edge, and unapologetically committed to old-fashioned ideas of customer service. Robert’s Farm Equipment is a family-owned and operated business that serves the community and many family farms, we think of ourselves as being all in the family. We sell some of...