Customer Success Manager

3 months ago

Quebec, Canada Fourwaves Full time

Fourwaves is a fast-growing Canadian B2B SaaS company based in Quebec with over 10 years of experience. We have hundreds of clients internationally, including in Canada, the United States, and Europe.

Our mission is to support academic and research communities by facilitating meetings and exchanges. We build tools to optimize the efficiency of conference organizers and maximize the impact of events for participants, primarily for universities and associations. Experiencing strong growth 📈, we aim to become THE globally recognized solution for academic conferences of all sizes.


We are looking for a Customer Success Manager who will reinforce the team and play a central role in turning our clients into evangelists.


Main challenges:

⚡ Onboard our clients onto the platform by showing them what it can do

⚡ Provide incredible support to retain clients and grow word-of-mouth We use top tools: Hubspot, Intercom, etc.

⚡ Bring and implement ideas to improve the customer experience and track performance.

⚡ Work closely with the product owner (CEO), sales, and design to share feedback from organizers.


We are looking for someone who:

  • Speaks and writes fluently in French and English.
  • Is a "people person" who loves talking to and helping people. Empathy, curiosity, and proactivity are key.
  • Pushes their limits when faced with a new challenge
  • Is deeply passionate about something, and whose interests and experiences will contribute to our flourishing culture. We’ll share more about this during one of our weekly "Iced Tea & Learn" sessions.


Bonus points for candidates who are in Quebec


Why Fourwaves?

  • Attractive conditions: a competitive base salary, uncapped commissions, plus group RRSPs and insurance benefits 💸.
  • To quickly feel the impact of your work 💨.
  • To work remotely and have flexibility with your schedule ⌚️.
  • To work with a dynamic team ⚡️.
  • To contribute to our internal Slack emojis 😏.
  • An exotic retreat abroad every 2 years 🏝️.


-----


Fourwaves est une entreprise SaaS B2B canadienne en forte croissance, basée à Québec et comptant plus de 10 ans d'expérience. Nous avons des centaines de clients à l'international, incluant le Canada, les États-Unis, et l'Europe.


Notre mission est de supporter les communautés académiques et de recherche en facilitant les rencontres et les échanges. Nous bâtissons des outils pour optimiser l’efficacité des organisateurs de conférences et maximiser l’impact des événements pour les participants majoritairement pour les universités et les associations. En forte croissance 📈, nous visons à devenir LA solution reconnue à l’échelle mondiale pour les conférences académiques de toutes tailles.


Nous sommes à la recherche d'un Customer Success Manager qui jouera un rôle central dans la transformation de nos clients en évangélistes.


Les principaux défis:

⚡ Onboarder nos nos clients sur la plateforme en leur faisant découvrir ce qu'elle permet

⚡ Offrir un support incroyable afin de les fidéliser, de faire croître le bouche-à-oreille On utilise de top outils: Hubspot, Intercom, etc.

⚡ Amener et mettre en place des idées pour améliorer l'expérience client et tracker la performance.

⚡ Travailler en lien étroit avec le product owner (CEO), les ventes et le design pour partager les retours des organisateurs.


On recherche quelqu'un qui

  • Parle et écrit couramment en français et en anglais.
  • est une "people person", qui aime parler et aider les gens. L'empathie, la curiosité et la pro-activité sont clés.
  • Pousse ses limites lorsqu'il/elle relève un nouveau défi
  • Est profondément passionné par quelque chose et dont les intérêts et expériences contribueront à notre culture florissante. On se partagera ca lors de l'une de nos sessions hebdomadaires "Iced Tea & Learn".


Bonus point pour les candidats qui sont à Québec


Pourquoi Fourwaves?

  • Pour des conditions avantageuses: salaire de base attractif, commissions non-plafonnées + des REER et assurances collectives 💸
  • Pour sentir rapidement l’impact de ton travail 💨.
  • Pour travailler remote et avoir de la flexibilité sur ton horaire ⌚️.
  • Pour travailler avec une équipe dynamique ⚡️.
  • Pour contribuer à nos émojis internes sur Slack 😏.
  • Retraite exotique hors du pays tous les 2 ans 🏝️.


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