Customer Service Manager
2 months ago
Responsable du service à la clientèle - Courtage de fret - CAT Global Laval
Résumé :
Diriger l'équipe du service à la clientèle, assurer la satisfaction des clients et gérer les opérations dans un environnement de courtage de fret en évolution rapide.
Responsabilités :
- Encadrer et développer l'équipe.
- Définir et réviser les attentes en matière de performance.
- Superviser les activités quotidiennes de service à la clientèle.
- Mettre en œuvre des politiques et s'aligner sur les objectifs de l'entreprise.
- Résoudre des problèmes complexes pour des clients clés.
- Améliorer la satisfaction et la fidélité des clients.
- Suivre et analyser les indicateurs de service.
- Préparer des rapports de performance.
- Dispenser des formations sur les normes et les meilleures pratiques.
- Informer l'équipe des nouveaux produits et services.
- Assurer la coordination avec les ventes, les opérations et la logistique.
- Assurer une communication efficace entre les services.
- Gérer les logiciels et les outils de service à la clientèle.
- S'assurer que l'équipe maîtrise l'utilisation des technologies.
- Traiter rapidement les problèmes remontés.
- Mettre en œuvre des solutions à long terme.
Qualifications :
- Baccalauréat en commerce, en logistique ou dans un domaine connexe de préférence.
- Plus de 5 ans d'expérience dans la gestion du service à la clientèle, de préférence dans le domaine du courtage de fret.
- Solides compétences en matière de leadership, de communication et de résolution de problèmes.
- Maîtrise des logiciels de service à la clientèle et des systèmes de gestion de la relation client.
Qualités personnelles :
- Orienté vers le client et soucieux d'atteindre l'excellence.
- Capacité à faire face à la pression et à gérer des priorités multiples.
- Capacité d'adaptation dans un environnement dynamique.
Conditions de travail :
Travail de bureau avec déplacements occasionnels. Il peut être nécessaire de prolonger les heures de travail pendant les périodes de pointe
//
Customer Service Manager - Freight Brokerage – CAT Global Laval
Summary:
Lead the customer service team, ensure client satisfaction, and manage operations in a fast-paced freight brokerage environment.
Responsibilities:
- Mentor and develop the team.
- Set and review performance expectations.
- Oversee daily customer service activities.
- Implement policies and align with company goals.
- Resolve complex issues for key clients.
- Enhance customer satisfaction and loyalty.
- Track and analyze service metrics.
- Prepare performance reports.
- Deliver training on standards and best practices.
- Update the team on new products and services.
- Coordinate with Sales, Operations, and Logistics.
- Ensure effective inter-department communication.
- Manage customer service software and tools.
- Ensure team proficiency in technology use.
- Address escalated issues promptly.
- Implement long-term solutions.
Qualifications:
- Bachelor’s degree in Business, Logistics, or related field preferred.
- 5+ years in customer service management, preferably in freight brokerage.
- Strong leadership, communication, and problem-solving skills.
- Proficiency in customer service software and CRM systems.
Personal Attributes:
- Customer-focused with a commitment to excellence.
- Ability to handle pressure and manage multiple priorities.
- Adaptable in a dynamic environment.
Working Conditions:
Office-based with occasional travel. May require extended hours during peak periods.
-
Business Analyst, ERP Data Management
1 month ago
Boisbriand, Quebec, Thérèse-De Blainville, Canada MHI RJ Aviation Group Full time*** La description en Francais, suit celle en Anglais, merci.Business Analyst, ERP Data Management There’s a New Energy on Board! Our company MHI RJ Aviation Group (MHIRJ) provides comprehensive critical operational, engineering and customer support solutions including maintenance, refurbishment, technical publications, marketing and sales activities for...
-
Assistant Store Manager
6 months ago
Boisbriand, Quebec, J7G, Thérèse-De Blainville, Canada Jysk Canada Full timeJob DescriptionAre you looking for something more than just a job? Are you looking for a community, a partnership, a team, and an opportunity to learn and grow in your career? As one of world’s leading, and fastest-growing home furnishing retailers, we know what it takes to build a satisfying career.The Role: As the Assistant Store Manager, you will assist...
-
Représentant Technique-Aéronef
3 months ago
Boisbriand, Quebec, Thérèse-De Blainville, Canada MHI RJ Aviation Group Full time**English, follows french, thanks**Centre de réponse client (CRC) MHIRJ, Représentant Technique, Spécialiste en Mécanique/Structures Pour garantir que les compagnies aériennes exploitant des avions CRJ continuent de voler de manière fiable et sûre, MHIRJ a construit un écosystème mondial de support avec en son cœur notre centre de réponse client...
-
Accounting technician
1 week ago
Boisbriand, Quebec, Thérèse-De Blainville, Canada Fed Finance Canada Full timeYour responsibilities:- Responsible for the management and coordination of the receivables cycle and support to the finance department.- Reconciliation of bank accounts and credit cards;-- Carry out accounting entries for period ends (FPA, amortization, accruals);-- Execute and ensure application of Finance Department procedures;-- Open accounts payable;-...
-
Spécialiste Approvisionnements TI
3 months ago
Boisbriand, Quebec, Thérèse-De Blainville, Canada MHI RJ Aviation Group Full time***English Description Follow French, Thanks***Bienvenue chez MHIRJ !MHIRJ fournit des solutions complètes d'exploitation, d'ingénierie et de support à la clientèle, comprenant la maintenance, la remise à neuf, les publications techniques, les activités de marketing et de vente pour l'industrie mondiale des avions régionaux.Basé à...
-
Spécialiste en ingénierie
1 month ago
Boisbriand, Quebec, Thérèse-De Blainville, Canada MHI RJ Aviation Group Full timeSpécialiste en ingénierie – Systèmes avioniquesVous travaillerez au sein du groupe des systèmes avioniques en tant qu'intégrateur de systèmes avioniques. Vous serez chargé(e) d'effectuer diverses tâches liées au développement, à la qualification, aux essais, à la certification et aux phases de mise en service des systèmes avioniques....
-
Spécialiste en ingénierie
1 month ago
Boisbriand, Quebec, Thérèse-De Blainville, Canada MHI RJ Aviation Group Full timeSpécialiste en ingénierie – Systèmes de PropulsionVous travaillerez au sein du groupe Système de Propulsion et Carburant en tant qu'intégrateur Systèmes de Propulsion. Vous serez chargé(e) d'effectuer diverses tâches liées au développement, à la qualification, aux essais, à la certification et aux phases de mise en service des systèmes...
-
Accounting Technician
1 week ago
Boisbriand, Quebec, J7G, Thérèse-De Blainville, Canada Fed Finance Full timeFounded in 2001, Fed Finance specializes in temporary and permanent recruitment for the accounting and finance professions. Our consultants are all experts and speak your language. We are committed to supporting you throughout your job search and at every stage of your career.----Your responsibilities: - Responsible for the management and coordination of the...
-
Senior Stress Engineer
1 week ago
Boisbriand, Quebec, J7G, Thérèse-De Blainville, Canada MHI RJ Aviation Group Full timeMHI RJ Aviation Group (MHIRJ) fournit des solutions complètes et critiques en matière d'exploitation, d'ingénierie et de soutien à la clientèle, y compris la maintenance, la remise à neuf, les publications techniques, le marketing et les activités de vente pour l'industrie mondiale des avions régionaux. Basé à Montréal, Québec, et...
-
Boisbriand, Quebec, J7G, Thérèse-De Blainville, Canada COGIR Immobilier Full timeCOGIR Immobilier has nearly 3,500 employees who are passionate about real estate and work day after day to provide the best service and a better quality of life to our clients. Our team manages more than 170 properties located in Quebec, Ontario and the United States. The company is currently ranked 55th among the largest companies in QuebecPOSITION...
-
Associé(e) technique aux Ventes
1 week ago
Saint-Eustache, Quebec, J7G, Thérèse-De Blainville, Canada Powercast Manufacturing Fabrication Powercast Full timeAssocié(e) technique aux VentesRelevant du directeur général, cette personne devra:- Participer à la recherche de clients potentiels- Élaboration de stratégies de ventes et marketing concernant les industries et marchés ciblés- Rassembler toutes les informations nécessaires pour compléter les soumissions- Participer aux analyses de coûts-...
-
Information Security Specialist
1 month ago
Blainville, Quebec, Thérèse-De Blainville, Canada Hitachi Cyber Full timeJoin the dynamic and innovative team at Hitachi Systems Security as a Information Security Specialist - Microsoft Sentinel and take your cybersecurity career to new heights. As a global leader in information security solutions, we are at the forefront of protecting organizations from evolving cyber threats.By joining our team, you'll have the opportunity...
-
truck driver
1 week ago
Bois-des-Filion, Quebec, J6Z, Thérèse-De Blainville, Canada Entretiens J.R. Villeneuve inc. Full timeFounded 45 years ago, Entretiens J.R. Villeneuve remains the preferred company for cleaning services. Over the years, we have developed comprehensive services that deliver excellence without compromise. Since then, our reputation has spread throughout Quebec, allowing us to build a fully satisfied customer base. Today, we are proud to be the partner of...
-
Avionics Engineer
1 week ago
Rosemere, Quebec, J6Z, Thérèse-De Blainville, Canada Morson Talent Full timeJob Title: Avionics EngineerAbout the Company:A leading maintenance organization specializing in both narrow and wide-body aircraft maintenance and modifications, this organization has been a trusted name in the aviation industry for over three decades. With a commitment to excellence, they offer tailored engineering solutions, ensuring compliance with...
-
Accounting Technician
3 months ago
Saint-Eustache, Quebec, J7G, Thérèse-De Blainville, Canada Fed Finance Full timeFounded in 2001, Fed Finance specializes in temporary and permanent recruitment for the accounting and finance professions. Our consultants are all experts and speak your language. We are committed to supporting you throughout your job search and at every stage of your career.Fondé en 2001, le cabinet Fed Finance est spécialiste du recrutement temporaire...
-
Server
4 weeks ago
Sainte-Thérèse, Quebec, Thérèse-De Blainville, Canada COGIR Immobilier Part timeEvery day, our team of enthusiasts makes a difference to residents. The relationship of 'human for human' is at the heart of our approach and corporate philosophy. Furthermore, the success of COGIR Immobilier is based on good teamwork between the different departments and on all the people who have joined the company for over 25 years.POSITION...
-
Nursing Assistant
3 months ago
Saint-Eustache, Quebec, J7G, Thérèse-De Blainville, Canada COGIR Immobilier Full timeEvery day, our team of passionate people makes a difference for residents. The 'human-to-human' relationship is at the heart of our approach and corporate philosophy. Furthermore, COGIR Immobilier's success is based on good teamwork between the different departments and on all the people who have joined the company for over 25 years.POSITION...
-
Server/Waitress
2 months ago
Saint-Eustache, Quebec, J7G, Thérèse-De Blainville, Canada COGIR Immobilier Part timeAre you a good listener, empathetic and do you like to serve others? Are you looking to give meaning to your work, to be proactive while being part of the solution? At Cogir, we need people like you! Join our dynamic team and participate in a community where every action counts. Here, you will have the opportunity to flourish in a stable and rewarding job,...
-
Nursing Assistant
4 weeks ago
Saint-Eustache, Quebec, J7G, Thérèse-De Blainville, Canada COGIR Immobilier Full timeAre you a good listener, empathetic and do you like to serve others? Are you looking to give meaning to your work, to be proactive while being part of the solution? At Cogir, we need people like you! Join our dynamic team and participate in a community where every action counts. Here, you will have the opportunity to flourish in a stable and rewarding job,...
-
Saint-Eustache, Quebec, J7G, Thérèse-De Blainville, Canada Ancia Full timeVous souhaitez donner un élan à votre carrière et faire la différence ? Participez à l’électrification des transports en vous joignant à l’équipe de Nova Bus à titre de Coordonnateur(trice) développement qualité des fournisseurs à Saint-Eustache. Dans ce rôle stimulant, vous serez responsable de participer à la sélection et au...