Content Management Specialist

Content Management Specialist page is loaded Content Management Specialist Apply locations Toronto, ON time type Full time posted on Posted 19 Days Ago job requisition id 2414508

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

CIBC’s Agile COE & Delivery Practice team is responsible for developing, improving, and supporting CIBC’s Technology and Business Delivery Processes across traditional and agile delivery approaches. As a Senior Consultant, you will provide support for methodology improvement initiatives, community of practice stewardship, and stakeholder management with delivery groups within Technology. You will be accountable, primarily, for planning and execution of communication and content management related activities and upgrading our deliverable using new technologies.

At CIBC, we enable the work environment most optimal for you to thrive in your role. Therefore, details on your work arrangement (proportion of on-site and remote work) will be discussed during your interview .

How You’ll Succeed

• Technical and Process Content Development and Improvement – Provide senior-level expertise and practical capability in the design, organization, creation, and ongoing management of online content for EDF, the SDLC methodologies, and other supporting materials to support the technology delivery community at CIBC.
• Content Platform Stewardship – Design and deliver an appropriate structure and accompanying use guidelines for the content platform (assumed to be SharePoint Online), enabling consistent content types, simplified content management, standardization of metadata and search criteria, form-based parameter specification, and publication process automation. Consider ways in which other elements of the Microsoft 365 ecosystem (e.g, Power Automate, Power Virtual Agents) could be leveraged to optimize the maintenance of the platform and to improve the user experience.
• Data Analysis and Continuous Improvement – Perform regular analysis and reporting of site and page utilization, augmented by user input (via surveys, focus-groups, journey mapping, etc.) to assess effectiveness of site and content design and to drive priority of improvements and adjustments or to identify key issues and investigate feasibility of potential solutions. Conduct industry and business research, assessment, and insight development, as required, to support these activities.
• Consulting – Provide advice, consultative expertise, and procedural collateral to other members of the team regarding writing style, structure of content, and platform administration. Provide support to the team through proofreading, rewriting, or editing of draft content. Engage with delivery partners, as required, to facilitate translation, publication, promotion/marketing, and alignment of messaging.
• Relationship Building – Work across multiple communication areas at CIBC, seeking valuable sharing of practice and insight, process innovation and improvement opportunities, and alternative channels of customer engagement and input.

Who You Are

• You can demonstrate experience in: the design, creation, refactoring, and maintenance of online content platforms, including a deep understanding of Microsoft SharePoint. You have the ability to understand complex processes/ideas and deal with ambiguity to solve for unique organizational needs. You possess innovative skills sufficient to resolve problems or identify innovative alternatives or opportunities to meet both client and business needs. You have the ability to build relationships at all levels of the organization in order to share and exchange information required to complete assigned work. You must possess the ability to write informative, effective, well-structured, reference-based online content to a primarily technical audience. It’s an asset if you have the experience working within a technology company or technology line of business, especially involving a software delivery methodology, software architecture, or software engineering focus, in the context of this experience.
• You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
• You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit .

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 18th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Agile Methodology, Analytical Thinking, Application Development, Business, Communication, Content Development, Database Management Systems (DBMS), Design, Digital Content, Emerging Technologies, Project Management Technology, Teamwork, Technical Consulting, Technical Leadership, User Requirements, Work Collaboratively Similar Jobs (1) Messaging Support Specialist locations Toronto, ON time type Full time posted on Posted Yesterday

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.

Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.

Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.

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