HSBC Bank Jobs – Bilingual Personal Banker

2 weeks ago

Vancouver, Canada HSBC Full time
Job Description:

As a Personal Banker you are a Brand Ambassador for HSBC Bank Canada, delivering an outstanding customer experience by identifying and fulfilling all customer needs at first point of contact.

You will work within a customer facing capacity in branch, generating revenue growth by meeting and exceeding customer needs, and maximising opportunities across all customer segments.

[ads1] Job Responsibilities:
  • Be proactive in building & creating a customer base through the use of Customer Contact Lists, referrals & walk-ins
  • Proactively drive referrals to Branch Specialist, Premier and Wealth colleagues, to ensure that the customer is provided with the best possible advice
  • Help customers to understand how they can flexibly use HSBC services through Internet Banking, phone Banking & self-service points, to meet their varying needs
  • Effectively question and listen to your customers, enabling you to fully understand both new & existing customer’s financial circumstances and needs
  • Demonstrate sound understanding of HSBC products and services; articulating these to your customer in an engaging and confident manner.
Job Requirements:
  • Consistently deliver a personalised, friendly & efficient service at all times
  • Fluency in English and Cantonese or Mandarin is required
  • Ability to demonstrate your understanding of a customer’s requirements through effective fact finding
  • Ability to safeguard the bank by holding difficult conversations with your customers on subjects like Anti-Money Laundering, sanctions, complaint handling, and estate planning
  • Effective communication skills, which will enable you to build strong professional rapport
  • A passion for continuously delivering an outstanding customer experience
Job Details:

Company:HSBC

Vacancy Type: PartTime

Job Location:Vancouver, BC, CA

Application Deadline: N/A

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