Operations Assistant Ii

2 weeks ago

Vancouver, Canada HSBC Full time

Opening up a world of opportunity.

We're a financial services organization serving more than 40 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses.

We’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our customers, our people and our communities.

Wealth and Personal Banking

We help clients to manage, protect and grow their wealth. We offer a range of services from personal banking, mortgages and loans to investment, savings and wealth management products. Our international network and breadth of expertise enables us to support individuals, families, business owners, investors and entrepreneurs around the world.

**Responsibilities**:

- Complete more complex processing, operational, servicing and/or accounting-related duties in support of assigned area. Resolve issues as required and refer those of a more complex nature to higher levels
- May reconcile and balance accounts, process all invoices, verify accuracy of computation and resolve discrepancies
- Central system access control for select system e.g. WMS. Submit bulk SNOW for rest of department, as required to complete duties in a timely and accurate manner
- Maintain appropriate record of activities; prepare daily/monthly worksheets and reports as necessary
- Ensure activities comply with pertinent internal standards and external regulations
- The position makes decisions within assigned authority. Decisions beyond assigned authority are referred to higher management for approval
- Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues
- Promote an environment that supports diversity and reflects the HSBC brand
- Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators

Requirements
- Minimum of one year's proven operational experience or equivalent
- Minimum of high school diploma or equivalent experience
- Proven organizational, planning, analytical, customer service and communication skills
- Proficiency with personal computers as well as pertinent mainframe systems and software packages (excel, word, PowerPoint, fusion)
- Basic knowledge of operational policies and procedures for assigned area
- Ability to maintain confidentiality as well as operate pertinent office and/or mechanical equipment
- Hybrid working with one or two days at the office

HSBC Proud

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

If this is not the ideal role for you, we invite you to sign up here to our Talent Community so we can update you about job opportunities and career events in your area of interest. We are always looking for people with purpose and ambition who can help build the bank for the future.

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