Trilingual Service and Sales Specialist, English
3 weeks ago
Opening up a world of opportunity.
We're a financial services organization serving more than 40 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses.
We’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our customers, our people and our communities.
Wealth and Personal Banking
We help clients to manage, protect and grow their wealth. We offer a range of services from personal banking, mortgages and loans to investment, savings and wealth management products. Our international network and breadth of expertise enables us to support individuals, families, business owners, investors and entrepreneurs around the world.
About the role
To provide operational and administrative support and quality standards to the Personal Financial Services business. Overall nature of work is of low to moderate complexity.
Please note that remote work will be available, once the training period is completed.
**Responsibilities**:
- Exceeds expectations in terms of speed, certainty and efficiency of response.
- Identify and understand basic customer needs in order to complete transactions and resolve issues quickly and efficiently.
- Act as second level escalation for handling more complex issues as well as a referral point for signing authority and approvals.
- Maintain superior and courteous service to internal and external contacts.
- Ensure branch or work area is maintained in accordance with HSBC standards.
- Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
- Promotes and contributes to team-based approach in completing tasks and meeting internal and external customer needs.
- Provide guidance to Operational, Risk and Administration Associates, Personal Bankers and Premium Bankers.
- Participates in quality, regulatory and compliance training in order to meet performance targets.
- Promotes an environment that supports diversity.
- Demonstrates Group capabilities.
- Promote an environment that supports diversity and reflects the HSBC brand.
- Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
- Complete other responsibilities, as assigned.
Requirements
- Must be fully bilingual in English, Cantonese and Mandarin
- At least 1 year experience with investment knowledge of products within a financial institution.
- Professional appearance and attitude.
- Team player and development minded.
- Ability to learn and operate new software and technology.
- Detailed orientated with good time management and organizational skills.
- Ability to multi-task.
- Previous customer service / banking industry experience an asset.
- Ability to handle large volumes, tight turnarounds and multiple deadlines.
- Some experience with conflict resolution required.
- Ability to work independently.
HSBC Proud
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
If this is not the ideal role for you, we invite you to sign up here to our Talent Community so we can update you about job opportunities and career events in your area of interest. We are always looking for people with purpose and ambition who can help build the bank for the future.
-
Vancouver, Canada HSBC Full timeOpening up a world of opportunity. HSBC is a financial services organization serving more than 39 million customers across the world through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses. We’re here to use our outstanding expertise, capabilities, breadth and perspectives to open up a world of new opportunities...
-
Vancouver, Canada HSBC Full timeOpening up a world of opportunity. HSBC is a financial services organization serving more than 39 million customers across the world through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses. We’re here to use our outstanding expertise, capabilities, breadth and perspectives to open up a world of new opportunities...
-
Cisco Sales Specialist
4 weeks ago
Vancouver, Canada D&H Distributing Full timeCisco Sales SpecialistSUMMARYWith a primary focus of growing vendor sales with new and existing customers, the Sales Specialist serves as an extension of the vendor or technology category and is responsible for educating and enabling the sale of new and different technical products, programs, and/or services. Maintaining sound knowledge of diverse industry...
-
Cisco Sales Specialist
4 weeks ago
Vancouver, Canada D&H Distributing Full timeCisco Sales Specialist SUMMARY With a primary focus of growing vendor sales with new and existing customers, the Sales Specialist serves as an extension of the vendor or technology category and is responsible for educating and enabling the sale of new and different technical products, programs, and/or services. Maintaining sound knowledge of diverse...
-
Cisco Sales Specialist
4 weeks ago
Vancouver, Canada D&H Distributing Full timeCisco Sales SpecialistSUMMARYWith a primary focus of growing vendor sales with new and existing customers, the Sales Specialist serves as an extension of the vendor or technology category and is responsible for educating and enabling the sale of new and different technical products, programs, and/or services. Maintaining sound knowledge of diverse industry...
-
Vancouver, Canada HSBC Full timeOpening up a world of opportunity. HSBC is a financial services organization serving more than 40 million customers across the world through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses. We’re here to use our outstanding expertise, capabilities, breadth and perspectives to open up a world of new opportunities...
-
Sales Conversion Specialist
2 days ago
Vancouver, Canada Stardust Group of Companies Full timeOverview: Stardust Group of Companies is searching for a Sales Conversion Specialist for its in-house agency called WeRoar.ca. We are seeking a highly motivated and results-driven Sales Conversion Specialist to join our team. As a Sales Conversion Specialist, your time will be focused on optimizing current conversion rates across Stardust Group of Companies...
-
Sales Specialist
1 month ago
Vancouver, Canada Latincouver Full time**Sales Specialist (Volunteer)** Latincouver Cultural & Business Society - Vancouver, BC **(volunteer/ unpaid position)** Latincouver is a non-profit organization that for the past 14 years has been connecting over 100,000 Latin Americans with Latin enthusiasts living in Western Canada. As of today, we are the point of reference within the Latin American...
-
Field Sales Specialist
2 days ago
Vancouver, Canada Damotech Full timeField Sales Specialist – Experience Growth with Damotech!Damotech is the leading warehouse rack safety specialist in North America. Our mission is to empower companies to enhance rack safety standards and achieve peace of mind through innovative engineering services and products.Over half of Fortune 500 companies trust Damotech to optimize their warehouse...
-
Cisco Sales Specialist
1 day ago
Vancouver, BC, Canada D&H Distributing Full timeCisco Sales SpecialistSUMMARYWith a primary focus of growing vendor sales with new and existing customers, the Sales Specialist serves as an extension of the vendor or technology category and is responsible for educating and enabling the sale of new and different technical products, programs, and/or services. Maintaining sound knowledge of diverse industry...
-
Cisco Sales Specialist
53 minutes ago
Vancouver, BC, Canada D&H Distributing Full timeCisco Sales SpecialistSUMMARYWith a primary focus of growing vendor sales with new and existing customers, the Sales Specialist serves as an extension of the vendor or technology category and is responsible for educating and enabling the sale of new and different technical products, programs, and/or services. Maintaining sound knowledge of diverse industry...
-
Cisco Sales Specialist
4 days ago
Vancouver, Canada D&H Distributing Full timeCisco Sales Specialist SUMMARY With a primary focus of growing vendor sales with new and existing customers, the Sales Specialist serves as an extension of the vendor or technology category and is responsible for educating and enabling the sale of new and different technical products, programs, an
-
Field Sales Specialist
13 hours ago
Vancouver, Canada Damotech Full timeField Sales Specialist – Experience Growth with Damotech! Damotech is the leading warehouse rack safety specialist in North America. Our mission is to empower companies to enhance rack safety standards and achieve peace of mind through innovative engineering services and products. Over half of Fort
-
Sales Specialist
4 days ago
Vancouver, Canada Skullcandy Inc. Full timePosition Summary As a Sales Specialist, you will play a critical role in implementing Skullcandy's retail program across multiple Amazon global marketplaces. Reporting to the Manager of Sales, you will be involved in various aspects of retail planning/execution including product lifecycle managemen
-
Sales Specialist
5 days ago
Vancouver, Canada Skullcandy Full timePosition SummaryAs a Sales Specialist, you will play a critical role in implementing Skullcandy's retail program across multiple Amazon global marketplaces. Reporting to the Manager of Sales, you will be involved in various aspects of retail planning/execution including product lifecycle management, procurement and fulfillment management, and...
-
Field Sales Specialist
3 days ago
Vancouver, Canada Damotech Full timeField Sales Specialist – Experience Growth with Damotech!Damotech is the leading warehouse rack safety specialist in North America. Our mission is to empower companies to enhance rack safety standards and achieve peace of mind through innovative engineering services and products.Over half of Fortune 500 companies trust Damotech to optimize their warehouse...
-
Field Sales Specialist
3 days ago
Vancouver, Canada Damotech Full timeField Sales Specialist – Experience Growth with Damotech! Damotech is the leading warehouse rack safety specialist in North America. Our mission is to empower companies to enhance rack safety standards and achieve peace of mind through innovative engineering services and products. Over half of Fortune 500 companies trust Damotech to optimize their...
-
Field Sales Specialist
4 days ago
Vancouver, Canada Damotech Full timeField Sales Specialist – Experience Growth with Damotech!Damotech is the leading warehouse rack safety specialist in North America. Our mission is to empower companies to enhance rack safety standards and achieve peace of mind through innovative engineering services and products.Over half of Fortune 500 companies trust Damotech to optimize their warehouse...
-
Sales Specialist
1 day ago
Vancouver, BC, Canada Skullcandy Inc. Full timePosition SummaryAs a Sales Specialist, you will play a critical role in implementing Skullcandy's retail program across multiple Amazon global marketplaces. Reporting to the Manager of Sales, you will be involved in various aspects of retail planning/execution including product lifecycle management, procurement and fulfillment management, and...
-
Field Sales/Chain Lead
4 days ago
Vancouver, Canada Acosta Sales & Marketing Full timeAre you looking for a company where you can learn, grow, and WIN?CORE Foodservice is a North American Foodservice Sales Agency that blends engaged leadership with a deep network of market specialists across North America who connect our customers with the brands they love. With over 60 offices, our goal is to hire the best people who want to move fast and...