Operations Officer, Small Business Banking

2 weeks ago

Vancouver, Canada HSBC Full time

Opening up a world of opportunity.

We're a financial services organization serving more than 40 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses.

We’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our customers, our people and our communities.

Wealth and Personal Banking

We help clients to manage, protect and grow their wealth. We offer a range of services from personal banking, mortgages and loans to investment, savings and wealth management products. Our international network and breadth of expertise enables us to support individuals, families, business owners, investors and entrepreneurs around the world.

About the role:
Completes a broad range of highly complex and specialized operational duties within Small Business Banking, ensuring timely completion and compliance with established internal standards and external regulations.

**Responsibilities**:

- Support onboarding of Small Business customers and ongoing customer management requirements (product/service fulfillment, documentation support, customer review support)
- Assist with various queries, including newly on boarded clients and accounting integration
- Prepare and review credit documents for various Small Business Banking products and complete amendments as required
- Review and action product and operations related reports
- Maintain superior and courteous service to internal and external contacts
- Continually reassess and ensure operational risks are minimized, internal controls are adhered to and regulatory and compliance requirements are met
- Maintain the levels of operational integrity required by HSBC Group, closely managing your individual and the collective performance of your wider team.
- Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.

Requirements
- Minimum of four years proven and progressive operational experience
- Bachelor Degree in Business or related field desired
- Well-developed communications, organizational, decision-making and customer service skills
- Strong knowledge of products, services, policies and regulations of Small Business/Commercial Banking
- Operational understanding of the various functions in Retail Banking Wealth Management
- Ability to adapt in a dynamic and fast-paced environment with a passion for developing a culture of empowerment
- Strong analytical and critical thinking ability.
- Proven ability to learn and operate new software and technology.
- High attention to detail with advanced time management and organizational skills.

HSBC Proud

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

If this is not the ideal role for you, we invite you to sign up here to our Talent Community so we can update you about job opportunities and career events in your area of interest. We are always looking for people with purpose and ambition who can help build the bank for the future.

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