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Member Service Representative
3 months ago
- Building and strengthening member relationships by helping members manage their day-to-day Building a broad range of face-to-face services to members including (but not limited to) processing deposits, withdrawals, loan and utility payments, primary orders, cheque cashing.
- Contributing to overall business development through excellent service, product knowledge and quality referrals to build relationships with existing and new members, seeking opportunities that are the best fit for the individual needs of each member.
- Updating and managing member database records while maintaining confidentiality and adhering to our internal policies and procedures.
- Additional responsibilities may include other tasks or projects as required.
- Grade 12, plus 1 year of relevant work experience, cash, and customer service-related experience or business degree or post-secondary education.
- Ability to problem solve while working quickly, efficiently, and with a high degree of accuracy.
- Excellent verbal and written communication skills.
- Ability to interact with members from diverse cultures and backgrounds.
- Strong Commitment to teamwork with the ability to work collaboratively in a team-based