Current jobs related to Manager, Resident Experience - Old Toronto - Fitzrovia Real Estate Inc

  • Resident Experience Manager

    7 days ago

    Toronto, Ontario, Canada Shannex Incorporated Full time

    About the OpportunityWe are seeking a highly skilled and compassionate Resident Experience Manager to join our Parkland on Eglinton West team in Etobicoke, Ontario. As a key member of our operations management team, you will be responsible for maintaining the highest level of quality and resident satisfaction in our community.Key Responsibilities:Maintain...

  • Resident Experience Manager

    7 days ago

    Toronto, Ontario, Canada Shannex Incorporated Full time

    About the OpportunityWe are seeking a highly skilled and compassionate Resident Experience Manager to join our Parkland on Eglinton West team in Etobicoke, Ontario. As a key member of our operations management team, you will be responsible for maintaining the highest level of quality and resident satisfaction in our community.Key Responsibilities:Maintain...

  • Resident Experience Manager

    7 days ago

    Toronto, Canada Shannex Incorporated Full time

    Job Number: J- Job Title: Resident Experience Manager Job Category: Operations Management Job Type: Permanent Full Time Date Posted: September 26, Closing Date: October 21, Work Location: Parkland on Eglinton West Schedule: Non-Rotational (M-F) Number of Positions: 1 Job Description If you take pride in being compassionate, honest, professional,...

  • City Manager Plus

    1 week ago

    Old Toronto, Canada Resident Advisor Full time

    Founded in 2001, Resident Advisor (RA) is one of the world's longest-running music media brands and a cornerstone of the dance, electronic and DJ ecosystem. The site's audience of over 6 million monthly users is drawn in by a combination of news, editorial, club listings and ticketing, RA-branded events at venues and festivals worldwide, original films and a...

  • City Manager Plus

    1 week ago

    Old Toronto, Canada Resident Advisor Full time

    Founded in 2001, Resident Advisor (RA) is one of the world's longest-running music media brands and a cornerstone of the dance, electronic and DJ ecosystem. The site's audience of over 6 million monthly users is drawn in by a combination of news, editorial, club listings and ticketing, RA-branded events at venues and festivals worldwide, original films and a...

  • Electronic Music Community Manager

    4 days ago

    Toronto, Ontario, Canada Resident Advisor Full time

    City Manager Plus - VancouverResident Advisor is seeking a highly motivated and experienced City Manager Plus to join our Global Content Network (GCN) team in Vancouver. As a key member of our team, you will play a vital role in supporting the local electronic music scene and helping us grow our audience in the region.Key Responsibilities:Represent Resident...

  • Electronic Music Community Manager

    4 days ago

    Toronto, Ontario, Canada Resident Advisor Full time

    City Manager Plus - VancouverResident Advisor is seeking a highly motivated and experienced City Manager Plus to join our Global Content Network (GCN) team in Vancouver. As a key member of our team, you will play a vital role in supporting the local electronic music scene and helping us grow our audience in the region.Key Responsibilities:Represent Resident...

  • Resident Experience Director

    1 month ago

    Toronto, Ontario, Canada Fieldstone Commons Community Full time

    Fieldstone Commons Community is seeking a passionate and dedicated Director of Resident Programs to lead our team in creating enriching experiences for our residents. At Fieldstone Commons, we believe that enhancing the daily lives of our residents extends far beyond clinical care. Our dedicated leaders and their teams play a vital role in ensuring that...

  • Electronic Music Community Manager

    4 days ago

    Toronto, Ontario, Canada Resident Advisor Full time

    City Manager Plus - VancouverResident Advisor is seeking a highly motivated and experienced City Manager Plus to join our Global Content Network (GCN) in Vancouver. As a key member of our team, you will play a vital role in supporting the local electronic music scene and helping us grow our audience in the region.Key Responsibilities:Develop and maintain...

  • Electronic Music Community Manager

    4 days ago

    Toronto, Ontario, Canada Resident Advisor Full time

    City Manager Plus - VancouverResident Advisor is seeking a highly motivated and experienced City Manager Plus to join our Global Content Network (GCN) in Vancouver. As a key member of our team, you will play a vital role in supporting the local electronic music scene and helping us grow our audience in the region.Key Responsibilities:Develop and maintain...

  • Electronic Music Community Manager

    4 days ago

    Toronto, Ontario, Canada Resident Advisor Full time

    City Manager Plus - VancouverResident Advisor is seeking a highly motivated and experienced City Manager Plus to join our Global Content Network (GCN) in Vancouver. As a key member of our team, you will play a vital role in supporting the local electronic music scene and helping us grow our audience in the region.Key Responsibilities:Develop and maintain...

  • Electronic Music Community Manager

    4 days ago

    Toronto, Ontario, Canada Resident Advisor Full time

    City Manager Plus - VancouverResident Advisor is seeking a highly motivated and experienced City Manager Plus to join our Global Content Network (GCN) in Vancouver. As a key member of our team, you will play a vital role in supporting the local electronic music scene and helping us grow our audience in the region.Key Responsibilities:Develop and maintain...

  • Electronic Music Community Manager

    4 days ago

    Toronto, Ontario, Canada Resident Advisor Full time

    About the RoleWe are seeking a highly motivated and experienced Electronic Music Community Manager to join our team in Vancouver. As a key member of our Global Content Network (GCN), you will play a vital role in supporting the local electronic music scene through local content and editorial.Key ResponsibilitiesRepresent Resident Advisor in Vancouver and...

  • Electronic Music Community Manager

    4 days ago

    Toronto, Ontario, Canada Resident Advisor Full time

    About the RoleWe are seeking a highly motivated and experienced Electronic Music Community Manager to join our team in Vancouver. As a key member of our Global Content Network (GCN), you will play a vital role in supporting the local electronic music scene through local content and editorial.Key ResponsibilitiesRepresent Resident Advisor in Vancouver and...

  • Leasing and Resident Experience Coordinator

    3 months ago

    Toronto, Canada Clifton Blake Asset Management Full time

    Job Description: Leasing and Resident Experience Coordinator Clifton Blake Full Time Toronto, Ontario **Salary Expectation: 50-55K + Commission** Leasing and Resident Experience Coordinator Clifton Blake is a developer of purpose-built apartment properties in Toronto whose sole philosophical values centre around excellence in delivery, execution, and...

  • Community Manager

    3 weeks ago

    Toronto, Ontario, Canada Centurion Asset Management Inc Full time

    About the RoleWe are seeking a highly skilled and experienced Community Manager to join our team at Centurion Asset Management Inc. As a key member of our property management team, you will be responsible for ensuring the highest level of customer satisfaction and service delivery for our residents.Key ResponsibilitiesRelationship DevelopmentDevelop and...

  • Community Manager

    3 weeks ago

    Toronto, Ontario, Canada Centurion Asset Management Inc Full time

    About the RoleWe are seeking a highly skilled and experienced Community Manager to join our team at Centurion Asset Management Inc. As a key member of our property management team, you will be responsible for ensuring the highest level of customer satisfaction and service delivery for our residents.Key ResponsibilitiesRelationship DevelopmentDevelop and...

  • Resident Services Manager

    1 month ago

    Old Toronto, Ontario, Canada Extendicare Canada Inc. Full time

    Position Title: Resident Services Coordinator (Full Time)Company: Extendicare Canada Inc.Job Overview:As a pivotal member of our team, the Resident Services Coordinator plays a crucial role in fostering connections with residents and their families throughout the admission process and on an annual basis thereafter.Key Objectives:Embody our core values of...

  • Director, Resident Experience and Digital

    4 months ago

    Toronto, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Community Manager

    2 weeks ago

    Toronto, Ontario, Canada Centurion Asset Management Full time

    About the RoleWe are seeking a highly skilled and experienced Community Manager to join our team at Centurion Asset Management Inc. This is a key leadership position responsible for the overall management and administration of a mixed-use apartment community in Etobicoke, ON.Key ResponsibilitiesRelationship Development: Develop and foster positive...

Manager, Resident Experience

3 months ago

Old Toronto, Canada Fitzrovia Real Estate Inc Full time

Manager, Resident Experience

Full-Time One Year Contract

About the Role:

Fitzrovia is seeking to hire a Manager, Resident Experience to join our team. The Manager, Resident Events will develop and lead the strategy, planning, and execution of Fitzrovia’s overall resident experience program, and will oversee the creation of connected and vibrant communities.

The ideal candidate will be an experienced hospitality leader adept at developing brand-wide events execution and setup standards that bring a wide variety of experiences to life. This role will be responsible for creating and implementing fun, vibrant, engaging, and inclusive communities throughout Fitzrovia. Whether it is launching a new building, hosting intimate resident events, or celebrating memorable moments, the Manager, Resident Experience delivers a seamless event experience from start to finish.

At Fitzrovia, we pride ourselves on being an entrepreneurial and innovative organization, which makes this role well suited for a candidate looking to roll up their sleeves, wear multiple hats and contribute to all aspects of real estate investment and development.

Key Responsibilities:

Events Strategy and Fitzrovia Standards

  • Support with the strategy, planning, and execution of Fitzrovia’s overall resident events program
  • Upholding service standards for Fitzrovia’s property-level events, including how our events should look and feel
  • Frequently attend resident events to develop the property’s community and host events
  • Managing post-event surveys, and developing strategies to improve future events
  • Conduct regular training with property-level colleagues on all areas of event delivery
  • Observe service behaviors of employees and provide feedback to individuals and/or managers
  • Display leadership in resident hospitality. Lead by example in all ways to exemplify excellent customer service and create a positive atmosphere for the team and community
  • Frequently attend stand-up meetings and weekly property team meetings
  • Proactively assess the needs of residents and develop or modify service standards to drive the resident experience
  • Work with property leaders to continue developing Fitzrovia’s high-performance culture through implementation of training and resident feedback
  • Oversee and manage all online reviews (i.e., Google, Facebook) for all Fitzrovia vertical businesses
  • Oversee and manage listing management and online communication with prospects/residents/customers
  • Create action plans for all negative reviews and work with site teams to address all concerns
  • Collaborate and support the Marketing Team with any online review-related initiatives involving prospects or residents
  • Lead the design, development, and implementation of high-impact learning and training strategies for our employees related to customer service
  • Identify and develop new training, programs, and tools to help employees identify specific behaviors that will contribute to service excellence and align with Fitzrovia’s overall service strategy
  • Oversee and support the onboarding training program for new team members, ensuring understanding of standards and expectations, conducting regular reviews with Property Managers and leadership
  • Facilitate in-house training sessions
  • Identify and manage strategic training through third-party partnerships, ensuring the Company incorporates the principles from these sessions into our program
  • Partner with leadership team to identify performance gaps and to develop and implement training to improve performance
  • Work in collaboration with various departments to assist with developing new initiatives
  • Manage annual training and events calendar training for all property management team members
  • Establish and maintain individual and organizational performance evaluation methods and metrics, ensuring programs continue to be effective (i.e. attendance, participant feedback, etc.)
  • Oversee and manage resident satisfaction surveys
  • Create weekly resident experience reports and report findings to greater Fitzrovia team members
  • Create resident experience reports to support investments and asset management

Qualifications and Experiences

  • Bachelors degree, Diploma, or Certificate in Business, Hospitality, Real Estate, or related discipline
  • 5-7 years of experience at a senior manager or director level in hospitality or property management operations
  • 5-7 years of experience specifically in employee training, including the development and facilitation of training courses and materials
  • Proven experience developing and implementing new processes, procedures, and standards
  • Experience with new openings and acquisitions (of hotels, residential or commercial properties)
  • Track record of providing world-class customer service
  • Ability to think analytically and analyze resident metrics and reports
  • Superior communication skills and ability to influence others
  • Ability to work well under pressure and within tight deadlines
  • Self-motivated, curious, responsive, and result driven
  • Strong teamwork, decision & problem-solving, organizational and communication skills

Why Fitzrovia:

Fitzrovia is a vertically integrated development and asset manager focused on Class-A and vintage-style apartment buildings across the Greater Toronto Area (GTA) and Montreal. Fitzrovia provides best-in-class development, construction, property and asset management with a focus on design, active lifestyle management and exceptional customer service.

Fitzrovia partners with public institutions, pension funds and high net worth investors who have a bias towards long-term cash flow generating assets. The company is the largest developer of purpose-built rental apartments in Canada with over $9 billion of assets under management.

We focus on our people and our culture, and offer a competitive salary, benefits, and career development opportunities. Fitzrovia’s commitment to hospitality is at the core of our DNA. To learn more about Fitzrovia, our people and our properties, visit www.fitzrovia.ca.

Fitzrovia is an equal opportunity employer and is committed to creating an inclusive environment for all our employees. If you require reasonable accommodation during the recruitment process, please reach us at careers@fitzrovia.ca.

#J-18808-Ljbffr