Community Manager

5 days ago

Toronto, Ontario, Canada Centurion Asset Management Inc Full time
About the Role

We are seeking a highly skilled and experienced Community Manager to join our team at Centurion Asset Management Inc. As a key member of our property management team, you will be responsible for ensuring the highest level of customer satisfaction and service delivery for our residents.

Key Responsibilities
  • Relationship Development
    • Develop and maintain positive relationships with internal and external stakeholders, including residents, staff, contractors, vendors, and consultants.
    • Ensure proactive and timely resolution of performance issues.
  • Customer Service
    • Provide exceptional customer service to residents, responding to inquiries, feedback, complaints, and concerns in a professional and courteous manner.
    • Ensure a high level of resident satisfaction through consistent attention to our company's vision, mission, and values.
    • Promote a strong sense of community among residents.
  • Ongoing Operations
    • Ensure compliance with all company policies and procedures, as well as relevant legislation, including the Residential Tenancies Act, Labour Relations Act, Fire Code, and Occupational Health and Safety Act.
    • Manage site staff, motivating and developing their performance to established standards.
    • Review and approve invoices, new leases, and other financial documents according to standard policies and procedures.
    • Ensure timely rent collection, initiate follow-up for late payments, and take necessary legal and collection actions.
    • Conduct regular site inspections to identify opportunities and report concerns or deficiencies to Property and Asset Management.
    • Ensure preventative maintenance is scheduled and completed, and monitor performance and quality targets for site maintenance.
  • Administration and Reporting
    • Complete required operating and financial reporting, including detailed monthly property reports and variance analysis.
    • Complete weekly availability and traffic reporting as required.
    • Maintain an orderly office area, including proper filing of all hard and soft copy documentation and correspondence.
    • Review and approve monthly Resident Manager expenses, ensuring accuracy of the Expense Form.
  • Risk Management
    • Ensure ongoing compliance with current codes, technical safety standards, and legislation.
    • Assist with effective and prompt resolution of municipal and provincial work orders.
    • In cooperation with insurance entities, assist with the completion of quarterly or annual risk assessments, incorporate into capital or operations planning, and implement as required to mitigate risk.
Requirements
  • A passion for excellence in customer service delivery.
  • Minimum 3-5 years' experience independently managing a multi-family, residential apartment building.
  • Exceptional written and oral communication skills.
  • Excellent organizational skills with a strong ability to multi-task.
  • Strong interpersonal skills.
  • Strong command of MS Office products: Word, Excel, PowerPoint.
  • Detail-oriented; able to resolve problems using facts, sound reasoning, and common sense.
  • Forward thinking with an ability to develop creative strategic solutions to issues.
  • Strong follow-up skills with the ability to effectively resolve difficult issues in a timely manner.
  • Experience with Yardi property management systems considered an asset.
About Us

Centurion Asset Management Inc. is an inclusive and equal opportunity employer. We are committed to providing a work environment that values diversity, equity, and inclusion. If you require a disability-related accommodation to participate in the recruitment process, please contact us.

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