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Community Manager

2 months ago

Toronto, Ontario, Canada Centurion Asset Management Full time
About the Role

We are seeking a highly skilled and experienced Community Manager to join our team at Centurion Asset Management Inc. This is a key leadership position responsible for the overall management and administration of a mixed-use apartment community in Etobicoke, ON.

Key Responsibilities
  • Relationship Development: Develop and foster positive relationships with internal and external stakeholders, ensuring proactive and timely resolution of staff, contractor, vendor, and consultant performance issues.
  • Customer Service: Professionally and courteously handle all resident inquiries, feedback, complaints, or concerns, ensuring a high level of resident satisfaction through constant and consistent attention to Centurion's vision, mission, and values.
  • Ongoing Operations: Be responsible for ensuring all Centurion Property Associates' policies and procedures are adhered to, motivating and developing site staff, managing performance to established standards, reviewing and approving invoices and new leases, and ensuring the timely collection of rent.
  • Administration and Reporting: Complete required operating and financial reporting, including detailed monthly property reports and variance analysis, and maintain an orderly office area, including proper filing of all hard and soft copy documentation and correspondence.
  • Risk Management: Ensure ongoing compliance with current codes, technical safety standards, and legislation, and assist with effective and prompt resolution of municipal and provincial work orders.
Requirements
  • A passion for excellence in customer service delivery;
  • Minimum 3-5 years' experience independently managing a multi-family, residential apartment building;
  • Exceptional written and oral communication skills;
  • Excellent organizational skills with a strong ability to multi-task;
  • Strong interpersonal skills;
  • Strong command of MS Office products: Word, Excel, PowerPoint;
  • Detail-oriented; able to resolve problems using facts, sound reasoning, and common sense;
  • Forward thinking with an ability to develop creative strategic solutions to issues;
  • Strong follow-up skills with the ability to effectively resolve difficult issues in a timely manner;
  • Experience with Yardi property management systems considered an asset.
About Centurion Asset Management Inc.

Centurion Asset Management Inc. is a recognized leader in the investment and property management industries, providing quality investments and housing for all its clients. Our experienced team, comprised of over 280 employees, is a core component of Centurion's success since 2003. We are committed to providing residents and their families with clean, safe, and comfortable homes, and we strive to be sought after as a leading-edge, reputable, multi-disciplinary alternative asset manager.