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Front Desk Supervisor

3 months ago

Banff, Canada AccorHotel Full time
Company Description

At The Rimrock, it is our vision to be the most desired hospitality experience in the Canadian Rockies for guests and employees alike.

We welcome colleagues like an extension of our guests — individuals who travel from around the world to explore the Canadian Rockies. As an employee, you will live and work with a very diverse team in one of the most beautiful settings in the world, creating unforgettable memories on and off duty. Learn more at: Rimrock Careers

Job Description

The Front Desk Supervisor performs the duties of a Guest Services Agent while also supervising front desk team members to ensure efficient and smooth operations, resulting in excellent feedback and guest satisfaction.

Duties and Responsibilities

  • Welcome guests and visitors to the front lobby of the facility, record their information, and choose a room or rooms for them based on their needs.
  • Provide professional, courteous, timely, and accurate guest service that goes above and beyond guests’ expectations.
  • Train new staff members and provide ongoing feedback.
  • Help create a positive, encouraging, and motivating team environment. Support, coach, and ensure that each member of the front office team is working as per hotel standards.
  • Coordinate solutions quickly when guests experience problems in their room by working with Housekeeping and/or service staff.
  • Serve as the escalation point for guest issues when required, handle guest concerns, and react quickly and professionally.
  • Coordinate with management to ensure smooth Front Office operations, problem solve on the spot when required, report technical issues in a timely manner.
  • Make arrangements for special requests, VIP accommodations, and distribution of VIP lists to appropriate departments.
  • Perform the duties of a Guest Services Agent and other tasks and duties assigned by management as required.
Qualifications
  • 3 years of experience working at a hotel front desk
  • 1 year of experience working at the supervisory level
  • Available to work a flexible schedule
  • Comfortable using Microsoft Outlook, Excel, and Word
  • Experience in Opera is an asset
  • Responsible problem solving skills
  • Keen attention to detail, even when under pressure
  • Organized and able to successfully complete multiple tasks simultaneously
  • Proven leadership skills and a passion for coaching and developing a team
Additional Information
  • Complimentary meal in our staff cafeteria each shift
  • Access to Employee Travel Program
  • Discounts on hotel Food & Beverage, Spa and Golf Memberships

Inclusion & Diversity

We want every employee to feel valued, appreciated, and free to be themselves at work and in housing. Banff National Park draws individuals from all around the world to visit, work, and live. Our location naturally fosters a diverse workforce and new employees can see themselves represented throughout the hotel, regardless of cultural origin, gender identity, religion, physical abilities, sexual orientation or age. As an organization, we know we can always strive to be better and intentional acts of inclusion are key to achieving our mission.

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