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Senior Desktop Support

3 months ago

Vancouver, Canada Experis Canada Full time

Our client, in the Computer and IT Support Services is seeking a Senior Desktop Support Representative to join their team. The ideal candidate will have excellent communication, strong understanding of virtualization technologies and a desire to help grow and mentor the team.What’s the Job?Act as a senior resource to complete escalated tickets from other team members.Create and innovate new technical methods of deploying solutionsProvide clear documentation and proactively monitor all devices and users during project delivery to ensure client expectations are not just met, they're exceededProactively assist with training of existing and new technicians and on solutions to mentor the team and reduce escalations over time.What’s Needed?Valid G licenseAdvanced troubleshooting ability and analysisStrong Firewall configuration and Network experienceVLAN / QoS experienceCompletion of multiple professionally recognized certifications (PowerShell, Server, Networking, AWS, Azure, SAP, Cloud, Scripting, Office 365, etc.)