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Bilingual Automotive Sales Software Trainer

4 months ago

Calgary, Canada PBS Systems Inc. Full time
Bilingual Automotive Sales Software Trainer

Calgary Headquarters, Calgary, Alberta, Canada

Job Description

The Opportunity:

We are changing the way people buy and service cars one dealership at a time. PBS is the third largest DMS provider to the North American retail automotive industry. Each month we welcome new users to our software platform, and we need your help.

The Role:

As a Bilingual Automotive Sales Software Trainer (DTO BilingualTrainer - Sales) you will provide support and training to new and existing customers on our Dealer Management Software (DMS). This position is based out of our Calgary office and requires frequent travel throughout North America. This is not a remote work opportunity.

Job Responsibilities:

  • Learn and develop an understanding of the PBS software
  • Learn and develop an understanding of the process for training customers on the PBS software
  • Learn and develop an understanding of data entry and other key tasks
  • The ability to complete the payroll module – if applicable
  • Become an install resource without assistance
  • Demonstrate the ability to prioritize tasks without direction from Team Leads
  • Provide excellent support to our customers in our software
  • Be able to talk about and navigate our DMS Software to better assist customers
  • Work directly with customers and train all sessions in assigned silo and if possible other silos
  • Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded
  • Respond to both internal and external training requests in a timely manner
  • Write up tickets, investigate issues, and escalate issues to corresponding teams
  • Create and maintain a positive work environment
  • Knowledge sharing within own silo and others within DTO
  • Maintain documentation and update as processes change within department
  • Commitment to an ongoing system of education and cross-training
  • Ensure DTO queue is monitored
  • Willingness to go the “Extra Mile”
  • Perform other duties and responsibilities as assigned

Qualifications:

  • Fluent in French and English (speaking, reading, and writing)
  • Experience in the sales area of a dealership preferred
  • 1-2 years’ previous experience in the automotive industry, dealership environment, or PBS preferred
  • High School Diploma
  • Computer proficient with knowledge of Microsoft Office Suite
  • Effective time management & organizational skills
  • Strong multi-tasking & prioritization
  • Ability to travel within Canada and the USA up to 2 weeks per month; proof of Covid-19 vaccination, valid passport and/or US visa (if applicable), and valid full class driver’s license required

What we offer:

  • Internal promotion and growth opportunities
  • An education department dedicated to helping you with professional and personal development
  • The opportunity to travel
  • Free parking
  • Staff events
  • Competitive annual base salary
  • Bonus for product certification up to $4,800 per year
  • Great referral bonus
  • Staff discounts with GM, Dell, Goodlife and more.

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.

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