Associate Product Manager
4 weeks ago
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locations: Toronto, ON
time type: Full time
posted on: Posted 2 Days Ago
job requisition id: JR136913
What you’ll do
The eComm Fulfillment team was established to evolve the customer post purchase experience for Canadian Tire and its family of retail banners. As an Associate Product Manager on the eComm Fulfillment Order Pick Up and Delivery Team, you will lead your product from an agile delivery perspective while always keeping the end user (or customer) in mind. You will oversee the development, enhancement, and maintenance of our technical products in the areas of our post purchase fulfillment process from order placement to pick up or delivering to the customer.
You will collaborate with cross-functional teams, including IT, Design, Contact Centre, Operations, Digital, and Merchandising to create innovative solutions that drive improved customer satisfaction, speed to market, and Omni-channel business growth.
The Order Pick and Delivery team’s mission is to ensure an easy and fast in-store pick up and home delivery experience that exceeds customers' and the store's expectations. To drive this mission, the successful candidate will:
- Collaborate with the Product Manager and leaders to define a clear product strategy and road map, aligning long-term goals.
- Develop effective communications, including program updates, presentations, and dashboards, to engage cross-functional stakeholders and senior management.
- Drive roadmap execution by coordinating with cross-functional teams, ensuring the strategic vision is achieved to establish market leadership in order pick up and delivery areas.
- Participate in quarterly PI Planning by managing your backlog and ensuring we plan the work ahead.
- Take ownership of your product backlog, from item tracking and JIRA story prioritization to overseeing development and testing.
- Assess the ROI for each enhancement in the product backlog to make informed decisions on prioritization.
- Engage with Dealer Working Groups in meetings to gather requirements and secure alignment on necessary initiatives.
- Act as the main point of contact for IT squad members, providing clarity on requirements and driving user stories forward while maintaining strong stakeholder communication.
What you bring
- Post-secondary education in Business, Engineering, or a related field.
- Possess a sound understanding of process in one or more of the following business areas: Fulfillment, Order Management, Store Operations, or eCommerce.
- Strong storytelling (written and verbal) and analytical skills to help drive strategy and decision making.
- Minimum 5 years of relevant business, retail, or process experience in a fast-paced environment, which includes 2+ years of experience managing medium to large, complex projects using a disciplined approach to project or product management.
- Proactive problem solver with a passion for process improvement and the ability to challenge the status quo.
- Strong analytical and communication skills, providing valuable insights and recommendations in ambiguous situations.
- Excellent relationship builder, adept at collaborating and aligning with diverse stakeholders across functions.
- Highly organized and detail-oriented, capable of managing multiple projects with changing priorities while maintaining high-quality standards.
- Proficient user of standard desktop tools including: Microsoft Word, Excel, and PowerPoint.
- Working experience in Agile teams using agile methodologies is an asset.
- Experience with JIRA and Confluence is considered an asset.
- Knowledge of Canadian Tire family of companies and/or store environments is an asset.
Hybrid
We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.
About Us
Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together, and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging Join us, where there's a place for you here.
Our Commitment to Diversity, Inclusion and Belonging
We are committed to fostering an environment where belonging thrives, and diversity, inclusion, and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.
Accommodations
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.
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