Program Officer

3 weeks ago


Edmonton, Canada Government of Alberta Full time

Role Responsibilities

Reports to the Manager, Program Operations for the Residential Protection Program (RPP). The Program Officer is responsible for evaluating applications and assessing eligibility against established program standards. The Program Officer reviews builder licence, rental use designation, property registration, owner builder authorizations, and New Home Buyer Protection Act (NHBPA) applications submitted to RPP. This position identifies gaps and deficiencies within the application requirements and works with applicants to ensure compliance and alignment to the current legislation and policies have been met and that registry data is accurate and complete.

The Program Officer is also responsible for responding to inquiries through the provision of front-line program information and guidance, along with making initial review and triage of formal complaints about builders, home construction, warranty providers, and other stakeholders. This position has primary interaction with homeowners, builders, warranty providers, administration and permit office staff in municipalities and agencies, real estate professionals and is responsible for communicating legislative and program requirements, and for providing advice and education to increase awareness.

This position works within the framework of the NHBPA, the RPP program policies and processes, and related legislation (e.g., Safety Codes Act, Consumer Protection Act, and Insurance Act) and other government policies and processes.

The Program Officer also participates in the development of program awareness materials to promote understanding of the NHBPA and promotes compliance with the NHBPA and related RPP policies and processes. The Program Officer refers any issues of potential non-alignment to a Program Analyst.



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