help desk technician

4 months ago


Surrey, Canada Resolved Business IT Solutions Inc. Full time
  • Education:
  • Expérience: Education
  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsWork setting
  • Help desk
  • Office buildingTasks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer serviceComputer and technology knowledge
  • Device drivers
  • Networking hardware
  • Servers
  • Desktop applications
  • MS Office
  • SharePoint
  • TCP/IP
  • Wireless networksTransportation/travel information
  • Public transportation is availableWork conditions and physical capabilities
  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasksExperience
  • 1 year to less than 2 yearsWorkplace information
  • Remote work availableHealth benefits
  • Dental plan
  • Health care plan
  • Paramedical services coverage
  • Vision care benefitsOther benefits
  • Free parking available
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 35 hours per week

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