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IT Help Desk Technician

2 months ago

Surrey, British Columbia, Canada KVC Industries Corp Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at KVC Industries Corp. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our users, ensuring that they have a seamless experience with our computer systems and networks.

Key Responsibilities
  • Technical Support: Provide technical assistance and support to users experiencing difficulties with computer systems and networks.
  • Problem-Solving: Consult user guides, technical manuals, and other documents to research and implement solutions to technical issues.
  • Incident Management: Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Collaboration: Participate in the redesign of applications and other software to improve user experience.
  • Business Systems Support: Provide business systems, network, and Internet support to users in response to identified difficulties.
  • Web-Server Management: Perform Web-server backup and recovery operations to ensure system uptime.
Requirements
  • Education: College, CEGEP, or other non-university certificate or diploma from a program of 3 months to less than 1 year.
  • Experience: 1 to less than 7 months of experience, or equivalent experience.
  • Language: English.
Work Environment

This is a fast-paced environment with tight deadlines, requiring attention to detail and efficient interpersonal skills. The ideal candidate will be able to multitask, manage their time effectively, and work well in a team.

Benefits
  • Health Benefits: Dental plan and health care plan.
  • Support for Newcomers and Refugees: Participates in a government or community program or initiative that supports newcomers and/or refugees.
  • Support for Youth: Participates in a government or community program or initiative that supports youth employment.
  • Support for Indigenous People: Participates in a government or community program or initiative that supports Indigenous people.