Help Desk Technician

6 months ago


Surrey, Canada Resolved Business IT Solutions Inc. Full time

Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: 1 year to less than 2 years
**Work setting**:

- Help desk
- Office building
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Perform Web-server backup and recovery operations
**Certificates, licences, memberships, and courses**:

- Cisco certified network associate
- Network+ Certification
- A+ Certification
**Computer and technology knowledge**:

- Device drivers
- Networking hardware
- Servers
- MS Office
- SharePoint
- TCP/IP
- Wireless networks
**Area of work experience**:

- Quality assurance or control
**Sales experience**:

- Call centre
**Screening questions**:

- Are you currently a student?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- What is your current field of study?
**Workplace information**:

- Remote work available
**Health benefits**:

- Dental plan
- Health care plan
- Paramedical services coverage
- Vision care benefits
**Other benefits**:

- Free parking available


  • Help Desk Manager

    6 months ago


    Surrey, Canada Bouygues Energies & Services Full time

    Help Desk Manager Reporting To: P3 Services Manager Scope of Duties and Responsibilities: - Develop, improve, and track relevant Key Performance Indicators for the Help Desk Services for all BYES contracts. - Ensure the delivery of services in accordance with business systems, such as H&S, quality assurance, environmental management systems, financial...

  • Help Desk Technician

    7 months ago


    Surrey, Canada Resolved Business IT Solutions Inc. Full time

    Education: - Expérience: **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years **Work setting**: - Help desk - Office building **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement...

  • Help Desk Technician

    6 months ago


    Surrey, Canada Resolved Business IT Solutions Inc. Full time

    Work Term: Permanent - Work Language: English - Hours: 40 hours per week - Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 year to less than 2 years **Work setting**: - Help desk - Office building **Tasks**: - Communicate electronically and in person with computer users...

  • Jr. IT Help Desk

    6 months ago


    Surrey, Canada Garaventa Lift Full time

    We are seeking a Jr. Help Desk Admin **(ON-SITE) **to join our team! The Help Desk will coordinate and solve tickets generated by internal end users. Attention to detail is a must! Working within customer centric mindset will be key in this role. This is an entry-level role that will require the basic knowledge and understanding of widely used hardware and...


  • Surrey, Canada AFL Telecommunications LLC Full time

    America Fujikura Limited (AFL) is looking to grow our Service Desk team! We are searching for energetic customer service-oriented Service Desk Technicians. If you are passionate about IT, have strong technical capabilities, enjoy working in a customer service setting, and excel in a fast-paced and dynamic work environment, this role is for you! HERE'S THE...

  • Help Desk Manager

    7 months ago


    Surrey, Canada Bouygues Energies & Services Full time

    Reporting To: P3 Services Manager Scope of Duties and Responsibilities: - Develop, improve, and track relevant Key Performance Indicators for the Help Desk Services for all BYES contracts. - Ensure the delivery of services in accordance with business systems, such as H&S, quality assurance, environmental management systems, financial systems,...

  • Help Desk Manager

    7 months ago


    Surrey, Canada Bouygues Energies and Services Canada Limited Full time

    **Reporting To**: P3 Services Manager **Scope of Duties and Responsibilities**: 1. Develop, improve, and track relevant Key Performance Indicators for the Help Desk Services for all BYES contracts. 2. Ensure the delivery of services in accordance with business systems, such as H&S, quality assurance, environmental management systems, financial systems,...

  • Help Desk Assistant

    3 months ago


    Surrey, Canada TNC True North Consultancy Ltd. Full time

    TNC True North Consultancy Ltd. is the leading immigration consultancy company in the Lower Mainland. We are looking for professional, energetic, and experienced staff at the moment. Please follow the details for more information: **Position**: Help Desk assistant **Vacancies**: 2 **Wage**: $17.50 or more **Experience Requirements**: Minimum 6 months of...

  • Customer Service

    6 months ago


    Surrey, Canada Bouygues Energies & Services Full time

    Bouygues Energies & Services, a leading provider of facility management services across Canada, is seeking **casual Customer Service/ Help Desk Operators** to work at the RCMP Divisional Headquarters located in North Surrey, BC. The facility is a state-of-the-art, 35-acre multi-building complex that has won several awards. Reporting to the Help Desk...

  • Customer Service

    7 months ago


    Surrey, Canada Bouygues Energies and Services Canada Limited Full time

    Bouygues Energies & Services, a leading provider of facility management services across Canada, is seeking casual Customer Service/ Help Desk Operators to work at the RCMP Divisional Headquarters located in North Surrey, BC. The facility is a state-of-the-art, 35-acre multi-building complex that has won several awards. Reporting to the Help Desk Supervisor,...


  • Surrey, British Columbia, Canada IT Company Full time

    About IT CompanyWe are a leading provider of innovative technology solutions.Job OverviewThe Help Desk Specialist will be responsible for providing technical assistance and support to our customers.Key Responsibilities:Coordinate with customers to resolve technical issues and escalate as needed.Read technical manuals and guides to provide expert advice to...


  • Surrey, Canada Raxxos Technology Inc Full time

    **NOTE: APPLICANTS MUST HAVE EXPERIENCE SETTING UP AND MANAGING MICROSOFT CLOUD SOLUTIONS (AZURE, SHAREPOINT, INTUNE, DEFENDER, MICROSOFT 365)** Do you love technology and helping people? Do you have the skills and experience to set up and manage Microsoft cloud solutions (Azure, SharePoint, Intune, Defender, Microsoft 365)? If so, you might be the perfect...


  • Surrey, Canada Raxxos Technology Inc Full time

    **NOTE: APPLICANTS MUST HAVE EXPERIENCE SETTING UP AND MANAGING MICROSOFT CLOUD SOLUTIONS (AZURE, SHAREPOINT, INTUNE, DEFENDER, MICROSOFT 365)** Do you love technology and helping people? Do you have the skills and experience to set up and manage Microsoft cloud solutions (Azure, SharePoint, Intune, Defender, Microsoft 365)? If so, you might be the perfect...


  • Surrey, Canada Compugen Inc Full time

    **Job Title** - Service Desk Supervisor **Vacancy No** - VN7138 **Company Name** - Compugen Inc **Work Location** - Surrey, BC **Base Pay Range** - $85000-$100000 Annually *range is not inclusive of variable compensation (if applicable). **Job Details** **Position: Service Desk Supervisor** **Location: Surrey, BC** **About Compugen** Compugen is one...

  • Help Desk Supervisor

    2 months ago


    Surrey, Canada Discovery Community College Full time

    **Help Desk Supervisor - Regional Administration** **Discovery Community College **currently has an opening in our Surrey campus for a dynamic individual to join our team in a regional administrative role. **This position will be full time on the below schedule**: - Monday to Friday 7:30 am to 4:30 pm (1 hour lunch) (some flexibility for later evenings...


  • Surrey, British Columbia, Canada Fresh Fields Labour Supply Inc.] Full time

    We are seeking a reliable and detail-oriented Help Desk Assistant to join our team at Fresh Fields Labour Supply Inc. in an on-site capacity. This is a unique opportunity for the right candidate to work with a dynamic company that values equal employment opportunities.OverviewFresh Fields Labour Supply Inc. promotes a culture of inclusivity and diversity,...

  • Help Desk Specialist

    3 weeks ago


    Surrey, British Columbia, Canada Healthpress Digital Marketing Agency] Full time

    OverviewWe are seeking a reliable and detail-oriented User Support Technician to join our team at Healthpress Digital Marketing Agency.Salary and BenefitsThe estimated salary for this role is $55,000 - $65,000 per year, depending on experience. Our comprehensive benefits package includes health insurance, paid time off, and opportunities for professional...


  • Surrey, Canada HappierIT Full time

    Are you passionate about technology and providing exceptional customer service? Do you thrive on solving technical challenges and working with a diverse range of software and technologies? If so, we want you to join our team! **About the Position** We are seeking an experienced field technician to provide on-site service to our clients in the greater...


  • Surrey, Canada Precision IT Full time

    We are looking for a help desk technician who is responsible to provide desktop support to our managed clients. Hardware, software, and related functions to ensure optimum productivity of our clients. **Essential Duties and Responsibilities**: - Answer inbound phone enquiries. - Provide exceptional customer service to all clients and potential clients. -...


  • Surrey, Canada F12.net Full time

    **Who We Are**: F12 was built by uniting IT consulting firms from across Canada around a common vision - to combat risk and complexity by continuously crafting business technology platforms that empower business leaders to focus and thrive. We aim to elevate IT conversations (from ingredients to outcomes) and deliver fully designed solutions where there are...