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Help Desk Technician

2 months ago

Surrey, British Columbia, Canada Healthpress Digital Marketing Agency Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Healthpress Digital Marketing Agency. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients and internal stakeholders.

Key Responsibilities
  • Technical Research and Troubleshooting: Conduct thorough research and analysis to identify and resolve technical issues, utilizing user guides, technical manuals, and other relevant documentation.
  • User Support and Training: Provide expert advice and training to users, addressing identified difficulties and ensuring seamless adoption of our solutions.
  • Problem Management and Documentation: Collect, organize, and maintain a comprehensive problems and solutions log to facilitate knowledge sharing and collaboration among technical support analysts.
  • Team Leadership and Supervision: Supervise and mentor other technical support workers, promoting a culture of excellence and continuous improvement.
  • Infrastructure Management: Perform critical Web-server backup and recovery operations to ensure business continuity and data integrity.
Requirements
  • Education and Experience: A college or CEGEP degree, with 1-2 years of relevant experience in technical support or a related field.
  • Supervision and Team Management: 3-4 direct reports, with a focus on developing and leading a high-performing team.
  • Work Environment and Physical Demands: Fast-paced environment, requiring attention to detail and strong organizational skills.
  • Personal Qualities and Skills: Initiative, teamwork, and a strong commitment to delivering exceptional results.
Work Arrangements
  • Language and Work Hours: English language proficiency, with a standard 35-hour workweek.