Customer Service

4 months ago

Surrey, Canada Bouygues Energies and Services Canada Limited Full time

Bouygues Energies & Services, a leading provider of facility management services across Canada, is seeking casual Customer Service/ Help Desk Operators to work at the RCMP Divisional Headquarters located in North Surrey, BC. The facility is a state-of-the-art, 35-acre multi-building complex that has won several awards.

Reporting to the Help Desk Supervisor, the duties of the Help Desk Operator are to provide the first point of contact between our company and our client, communicating politely and professionally while following procedures to respond to customer inquiries. As a casual Help Desk Operator, would not have set work shifts but would be asked to fill work shifts at various times and days based on your availability.

Why work with us? Aside from earning a competitive hourly wage of $25.99 per hour, plus shift premiums, employees who are working more than 20 hours per week will receive excellent health and dental benefits that are 100% paid by us. You will be eligible for sick leave, short and long-term disability benefits. The Company also offers an attractive group Registered Retirement Savings Plan (RRSP) and will match up to 5% of your salary. These benefits, and annual increases to your rate of pay, are detailed in the Collective Bargaining Agreement (CBA).

Please note that individuals working at this location must obtain a high-level government Security Clearance that may take several months to process. For this, you must have resided in Canada for at least five years and have no criminal record.

**DUTIES & RESPONSIBILITIES**:

- Determining and assigning type and priority of requests to ensure the work goes to the appropriate trade with the appropriate priority level, knowing when to escalate for immediate attention or supervisor intervention.
- Facilitating the planned maintenance program by printing off job dockets and returning to the system when complete.
- Communicating effectively with Management regarding emergency situations.
- Learning and maintaining the knowledge of contractual obligations and be able to interpret and explain operational policies and procedures to the client.
- Assisting in the preparation of reports and documents as required, maintaining confidentiality at all times.

KEY REQUIREMENTS
- Have previous customer service or call centre experience and be able to deal with inquiries in a calm, courteous, and effective manner.
- Have previous experience working with a computerized maintenance management system, preferably Maximo.
- Have strong oral and written communication skills.
- The ability to speak French fluently will be considered an asset.
- Have excellent multi-tasking and organizational skills.
- Be proficient in the use of Microsoft Office.
- Have a strong sense of confidentiality.

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