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service desk analyst

4 months ago

Thompson, Canada Canadian Mental Health Association Thompson Inc. Full time
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 35 hours per week
  • Education:
  • Expérience: Education
  • Bachelor's degree
  • or equivalent experienceAsset languages
  • Cree
  • Chipewyan; Dene SulineTasks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Provide customer serviceCertificates, licences, memberships, and courses 
  • Information Systems Professional (ISP)Computer and technology knowledge
  • iOS
  • Internet
  • Quick Books
  • MS Office
  • SQL
  • SpreadsheetSecurity and safety
  • Criminal record checkTransportation/travel information
  • Own transportation
  • Valid driver's licenceWork conditions and physical capabilities
  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Attention to detail
  • Sitting
  • Combination of sitting, standing, walking
  • Bending, crouching, kneelingPersonal suitability
  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time managementExperience
  • 1 year to less than 2 yearsHealth benefits
  • Dental plan
  • Disability benefits
  • Health care plan
  • Vision care benefitsFinancial benefits
  • Group insurance benefits
  • Life insurance
  • Pension plan