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software technical support analyst
4 months ago
- Education:
- Expérience: Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsTasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Troubleshoot and resolve technical problemsExperience
- 1 to less than 7 monthsSupport for newcomers and refugees
- Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.) Support for youths
- Offers mentorship, coaching and/or networking opportunities for youthSupport for Indigenous people
- Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 30 to 35 hours per week
