IT Helpdesk Technician

**IT Helpdesk Technician**

**LOCATION**:Innisfil, ON

**WORK ENVIRONMENT**: In-Office

**TYPE**:Full-Time, Permanent (Monday-Friday)

**SUMMARY**:
The IT Helpdesk Technician will report to the IT Manager and will work and take the technical direction from the IT Technical Support Lead. The IT Helpdesk Associate will be responsible for providing day to day IT support to JJE employees across Canada and the US.

**POSITION REQUIREMENTS/QUALIFICATIONS**:

- Diploma in Computer Studies or related program
- Microsoft Certifications, VMware Certifications and/or A+ certified considered an asset
- Some end-user support experience and a passion for customer service
- Self-directed and excellent problem solving and communication skills
- Proficient with Microsoft server technologies
- Working knowledge of Windows operating systems and software licensing
- Technical and troubleshooting proficiency in Windows 11, Windows10, TCP/IP, Windows Server 2012/2016/2022, Microsoft Office 365, Azure Active Directory, Active Directory (users and computers), Antivirus software, printer setup/maintenance, peripherals, and iPhone setup and maintenance, VPN, and general networking (TCP/IP, DHCP) knowledge
- Understanding of Intune Devices enrollment as well as software packaging tools

**POSITION RESPONSIBILITIES**:

- Provide day-to-day IT support across all company branches including LAN/ WAN infrastructure, Windows Servers, PC's, Tablets, and Printer technology
- Provide direct user support including troubleshooting network connection problems, hardware and software issues, setup of new Laptops and Cell Phones.
- Troubleshoot and implement corrective action procedures and/or escalate issues to the IT Technical Support Lead other technical resources as appropriate
- Works with hardware vendors and third-parties to resolve equipment failures/problems
- Liaise the IT Technical Support Lead to implement Installs/Move/Add/Change requests for desktop and laptop computer systems
- Contributes to the department goals by accomplishing related duties as required
- Ship and track IT Equipment and update the IT assets database
- Other duties as assigned

**WHY WORK AT JJE?**
- Talented, dedicated and passionate team to work with
- Exceptional best-in-class products and service offerings for our customers
- Market-competitive compensation package with annual increase opportunities
- Robust Group Benefits that are 100% paid for by the Company - inclusive of Health, Dental, Life, Disability and Travel coverage
- Paid Personal Days
- Charitable Giving Program
- Educational Scholarship Program
- Tuition Reimbursement
- Employee & Family Assistance Program (EAP)
- Employer Matching Retirement Savings Plan
- Federally recognized as a certified Employment Equity organization
- Member of multiple provincial safety programs and COR certified
- Our Core People Values: _Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition_

**SAFETY DUTIES & RESPONSIBILITIES**

**Employees must**:

- work in compliance with the appropriate safety legislation/regulations/safety policies
- report any known workplace hazard or safety violations
- cooperate with their workplace’s Safety Committee or health and safety representative
- use any safety equipment, protective devices or clothing required
- not remove or make ineffective any protective device required by the Company or by the regulations.

**WHO WE ARE**:
As the leading distributor of public works equipment, Joe Johnson Equipment (JJE) provides mobile infrastructure-maintenance equipment to municipalities and contractors across Canada and the US. Through our branch network, we sell, rent, lease, service and support vacuum trucks, refuse & recycling collection vehicles, street sweepers, sewer cleaners, and inspection cameras.

JJE is a dynamic and growing organization, focused on maintaining an “employer of choice” culture. We have a stable, team-based, and collaborative work environment that drives our organization to be best-in-class within our industry. We offer opportunities across Canada and the U.S. and are committed to providing challenging and rewarding career paths for our employees. JJE provides very competitive compensation packages, robust group benefits and an opportunity to grow professionally.

JJE is a proud subsidiary of Federal Signal Corporation.

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If you are contacted for an interview and require any accommodation, please notify HR in advance and we will provide applicable accommodation.
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LPJ