Support Analyst

3 weeks ago

Calgary, Canada Blackline Safety Full time

Our team at Blackline Safety is growing As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best.

Blackline Safety is looking for a Support Analyst to join their team. The Support Analyst is responsible for providing technical support and guidance to end-users. This role involves troubleshooting, supporting processes, and ensuring the effective resolution of IT-related problems. The Support Analyst plays a crucial role in maintaining a responsive and efficient IT support function, contributing to user satisfaction and overall organizational productivity.

Skills/Qualifications:

  • Proficiency in troubleshooting Windows operating systems.
  • Experience with Microsoft Office Suite and other common desktop applications.
  • Knowledge of Active Directory user administration and group policy management.
  • Familiarity with desktop and laptop hardware components and peripherals.
  • Basic understanding of networking principles and protocols.
  • Experience with remote support tools and ticketing systems.
  • Strong communication skills, both verbal and written.
  • Excellent customer service and interpersonal skills.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Ability to work independently as well as collaboratively within a team environment.
  • ITIL v3 Foundation would be an asset

Responsibilities:

  • Manage and prioritize the ticket queue to ensure timely resolution of support requests.
  • Provide tier 1 and tier 2 technical support for desktop hardware, software, and peripherals.
  • Perform troubleshooting and issue resolution for hardware and software problems.
  • Install, configure, and maintain desktop operating systems and applications.
  • Provide desk-side support for users requiring hands-on assistance.
  • Collaborate with other IT team members to escalate and resolve complex technical issues.
  • Document all support activities, solutions, and procedures.
  • Perform IT onboarding tasks and provide user training.

About Blackline Safety

Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet. Blackline’s products are used to keep people safe in the event of falls, missed check-ins, man-downs, and exposure to explosive or toxic gas. Our design, development, sales, marketing, support, and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly-traded company (TSX: BLN). To learn more about our company visit www.blacklinesafety.com

Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.

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